Mill Valley Film Festival
  • 01-Aug-2022 to Until Filled (PST)
  • Theater Operations
  • San Rafael, CA, USA
  • 19.00
  • Hourly
  • Seasonal

2022 Mill Valley Film Festival

Venue Manager

Location: San Rafael, CA (15 minutes North of the Golden Gate Bridge)

Status: Seasonal

Dates: 09/28 - 10/17, This includes mandatory training and wrap

Salary: $19.00/hour

Benefits: Housing included for contract dates, transportation to and from SFO airport (if

flying), mileage reimbursement during festival dates if carpooling, at least 1

meal per day during festival dates, MVFF45 customized swag, access to festival

lounges, screening vouchers

COVID-19 has resulted in significant business and financial disruption. The duration of this agreement is contingent on the continued availability of funding and in-person operations.

About Mill Valley Film Festival:

Founded in 1978, the Mill Valley Film Festival is a world-renowned 11-day event held every October, screening over 200 innovative US and international films for over 60,000 attendees. MVFF has a stellar reputation as a filmmakers' festival with a high-profile, prestigious, non-competitive environment celebrating the best in independent and world cinema in gorgeous Northern California.

About the Job:

The Venue Manager is the main point of contact for all MVFF/CFI staff entering a theater for work purposes. It is expected that this individual knows all the moving parts of their venue and can communicate effectively to internal and external players as needed. The person is a leader for their team and is excited to set the House and Line Managers up for success while allowing them to own their individual roles. Festival Venue Managers work with the House and Line Managers to ensure safe theater operations and timely screening starts. Reports to the Operations Manager and works within the Operations Department.

COVID Specific Operations: All Theater Operations staff will be responsible for verifying and implementing attendee eligibility requirements for admission, if applicable. This may include, but is not limited to:

  • Applying mask mandate policies
  • Verifying eligibility requirements: proof of vaccination and/or valid negative COVID test within specified time required
  • Applying social distancing policies, inside and outside of venue

Proof of full vaccination is required for employment for the 45th Mill Valley Film Festival. You must be prepared to show proof at time of application. Proof of a (or multiple) negative COVID test(s) may be required for employment.

Your Responsibilities:

  • The Venue Manager leads each specific film festival venue and oversees the House and Line Managers at their venue
  • Venue Managers will facilitate all theater venue training for House and Line Managers
  • Ensure your venue is run safely and smoothly
  • In the event of an incident, ensure that a formal incident report is written and all necessary party information is recorded. All incident reports must be communicated, in real time, to the Operations Manager
  • Communicate any/all patron or staff/volunteer issues proactively
  • Interface closely with the public, volunteers, projectionists (and other MVFF/CFI staff), filmmakers and sponsors
  • Check email, phone and Slack for communication of updates and changes and communicate appropriately
  • Work with Development department to fulfill sponsor and donor needs inside of the venue
  • Review dailies, tech sheets, show-flows, and communicate this information to relevant parties
  • Meet with your team each morning to plan for the day and distribute resources (including radios, paperwork, ect)
  • Help schedule and then cover House and Line Manager breaks/lunches at your venue
  • Liaise with the box office regarding ticket sales and prepare with them for upcoming RUSH shows
  • Ensure the venue marquee is accurate for the day
  • Assist Line Manager in setup and teardown of signs and stanchions for A, B, General and RUSH entry lines outside the theater
  • Assist in red carpet and step & repeat setup if required
  • Alert year round theater concessions, and staff before opening doors to the public
  • Update film posters for day's screenings
  • Coordinate show entries and egresses with House and Line Managers
  • Execute show-flow outside the house - oversee red carpet, press, security, and filmmaker/talent wrangling
  • Assist RUSH ticket sales and seating when asked
  • Communicate film schedule changes and information to festival staff and public
  • Responsible for completed and accurate screening reports from House Managers
  • Be the point of contact person for all elevated and escalated customer issues
  • Immediately report any issues to festival administration as they occur
  • Execute end of day procedures
  • Other duties as assigned

Our ideal candidate has:

  • Detailed, disciplined, and thorough. You have a professional demeanor and a great attitude
  • Strong computer skills, with thorough knowledge of Excel, Word, FileMaker Pro, Google Apps
  • Grace under pressure; can do attitude
  • Strong managerial and leadership skills
  • Proven skill with driving deadlines
  • Excellent customer service, and public interaction skills
  • Ability to manage time effectively and bring projects to completion despite conflicting deadlines
  • Calm under pressure, managing multiple tasks with competing deadlines
  • Thrives working independently and on a team
  • Must own a smart-phone
  • Must have open availability though duration of contract and must be prepared for long hours and late nights.

To apply, please submit:

  • Your resume including two references
  • Review and acknowledgement of our Code of Conduct:

We appreciate, respect, and honor the vibrant diversity and viewpoints of our world community of guests and staff and hold steadfast in a commitment to freedom of creative expression. We encourage the open exchange of ideas and perspectives in a mutually respectful environment that provides guests and staff with a safe and enjoyable experience while attending our film festivals, theaters, and events.

We ask that everyone-artists, audiences, volunteers, press, industry, staff, board members, and beyond-maintain an environment that is welcoming to all by being:

  • Inclusive and respectful of people of every race, ethnicity, gender identity/expression, disability, sexual orientation, nationality, religion, age, physical appearance and body size, language spoken, and immigration or economic status
  • Intentional with your words and abstaining from hate speech of any kind and abusive or offensive language or images, including the abuse of chat or similar electronic communications
  • Mindful of the personal space and boundaries of others by avoiding unwelcome, unlawful attention, including sexual harassment and harassment of any kind, stalking, and inappropriate physical contact of any kind
  • Respectful of moderators, artists, and audience members by refraining from disruption of screenings, sessions, talks, or other events
  • Considerate of the health and safety of others by complying with all COVID-19 requirements and all other health and safety protocols

The Code of Conduct covers all events and venues including, but not limited to, the DocLands Documentary Film Festival, Mill Valley Film Festival, CFI Education programs, the Smith Rafael Film Center, special screenings, our physical and virtual offices, and in all CAFilm digital spaces.

California Film Institute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our policies prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Mill Valley Film Festival
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