Metro Medical
  • Chelmsford, MA, USA
  • 15.00
  • Hourly
  • Full & Part Time

Health, Dental, Vision, Paid Time Off, 401k, Employee Stock Ownership Plan (ESOP)

Metro Medical Is Immediately Hiring For Full-Time & Part-Time Bilingual Customer Service Representatives!

Join Our Team and Apply Today!

We are accepting applications for Inbound Call Center Customer Service Representatives servicing a large healthcare client base. We are looking for motivated and performance-driven people. More importantly, we are looking for the RIGHT people to fill these unique and important positions.

We answer incoming phone calls from our clients. We professionally greet callers, provide and request required information, document information and transfer incoming calls or take messages as necessary. We also relay and route critical messages to on-call personnel by prioritizing emergency calls, paging individuals to inform of emergencies and utilizing call center tools to ensure the right person receives the right message at the right time. Again, we provide INBOUND customer support only - we are not a telemarketing center.

Our jobs require people that are very detail oriented. We handle calls for a large number of accounts and so there is always a lot of activity and new challenges to face and resolve daily!

At Metro Medical, we understand that embracing our differences makes us a stronger, better company. We appreciate the importance of having a workforce that reflects the various communities in which we work, and we strive to create an inclusive environment where diverse employees want to work and where they can flourish professionally.

There is a one-week paid training process. Once you have successfully completed training, you will then begin working your normal schedule during the week.

Compensation: $15.00 / hour

General Job Requirements

  • Welcoming tone/voice with an upbeat hospitality is a must
  • Strong and professional Fluent bilingual communications in both (English/French)
  • Familiarity with French Canadian dialects
  • Strong professional command of written and spelling grammar
  • Computer skills in a Windows-based environment
  • Punctual with great attendance
  • Fast learner and be able to type well (at least 35 words per minute)
  • Punctual / Dependable
  • Be a 'team player'!

Shifts Offered:

  • Full Time & Part Time
  • You must be available to work weekends (a Saturday each week OR a Sunday each week).
  • You must be very punctual with great attendance.

Our Benefits for Full Time Employees Include:

  • Employee Stock Ownership Plan (ESOP)
  • Full Medical, Dental, Vision benefits
  • Paid Vacations (up to 4 weeks per year over time)
  • Traditional 401K and Roth 401K options with company matching
  • Free Life Insurance policy
  • Legal Assistance and more!


  • We will fully train you! Training lasts approximately one week and is conducted in-office. Monday - Friday 9am-5pm.

To Apply:

  • Click Apply Now and answer any questions provided.
  • We will be in contact with you with the next steps!

We look forward to meeting you!

Metro Medical
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