Motion & Control Enterprises
  • St. Charles, IL, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, 401(K) match, Life Insurance, PTO


POSITION SUMMARY

The primary purpose of this position is to be responsible for providing effective customer service support for all RSA, Inc. customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the technical support group. The Customer Service Representative is ultimately responsible for establishing and maintaining long-term customer relationships and customer satisfaction.


ESSENTIAL DUTIES

  • Process all sales orders; prepping, processing, and acknowledging orders the same day they are received.
  • This includes managing customer blanket orders and web portals as necessary.
  • Receive vendor confirmations and provide sales order acknowledgements.
  • Produce and maintain Bills of Materials.
  • Purchase materials and coordinate appropriate delivery with suppliers.
  • Maintain a high level of order accuracy, with a minimal amount of order entry error.
  • Prepare customer quotations and follow up with the customer or appropriate sales/application engineer.
  • Establish and maintain customer records in CRM and/or ERP systems, including accounts/contacts, notes, leads opportunities, quotations, and other information for efficient handling and responsibilities.
  • Perform other duties as necessary.

SUPERVISORY RESPONSIBILITIES

  • This position does not require supervisory responsibilities.

REQUIRED SKILLS/ABILITIES

  • High School Diploma plus 2 years of experience or College/University degree.
  • Minimum 3 years of customer service experience preferred.
  • Strong customer orientation, including the ability to understand and be empathetic to their needs and expectations.
  • Ability to effectively present information and respond to questions from OEM customers, distributors and internal salespeople via phone, email and in-person.
  • Strong written and verbal communication skills.
  • Ability to work cross-functionally with other intercompany departments. Clearly communicating customer needs and expectations internally within the organization.
  • Possesses a team mentality.
  • Ability to deal with a variety of complex issues simultaneously and to follow through to completion.
  • Creatively develop solutions to challenging problems.
  • Detail oriented with a keen eye for purchase order details, (i.e., shipping methods and customer addresses) payment terms, pricing, products, etc.
  • Solid time management skills; ability to organize and manage multiple priorities at a high level.
  • Knowledge of MRP/ERP and CRM systems, with capacity to quickly learn new systems.
  • Strong knowledge of Microsoft Office Suite.
  • Motion Control industry knowledge, including basic knowledge of servomotors and gearboxes, a plus.
  • Ability to maintain confidentiality.

PHYSICAL REQUIREMENTS

  • Regularly lift and/or move up to 20 pounds
  • Required to use close vision, frequently of a computer screen, with the ability to adjust focus.
  • Regularly required to talk or hear, frequently on a telephone.
  • Frequently required to sit, although occasionally required to stand, walk, use hands to handle, or feel and reach with hands and arms.

WORK ENVIRONMENT

  • Temperature in the work environment is usually within the range of 60 to 75 degrees.
  • The noise level in the work area is usually within normal levels found in an office environment.

WHAT WE OFER

Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:

  • Medical, dental, and vision coverage
  • Company paid life and AD&D coverage
  • Company paid short- and long-term disability coverage
  • Voluntary benefit products
  • 401(k) retirement savings plan with a generous company match
  • Generous PTO allowances and paid holidays
  • Tuition reimbursement
  • Employee Assistance Program (EAP)
Motion & Control Enterprises
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