Kingwood Emergency Hospital
  • Houston, TX, USA
  • Full Time

Kingwood Emergency Hospital

Patient Registration/Admitting Representative


Kingwood Emergency Hospital, located off Hwy 59 North at Kingwood Dr., offers all the services found at a traditional hospital emergency room but adds very short wait times, a clean and comfortable location, and outstanding service. Our Board-Certified emergency room physicians are highly trained, and our facility is stocked with modern medical equipment. Our goal is for you to see an emergency room physician within 10 minutes of your visit and to provide you with the best, most comfortable experience while you are with us.

Our mission is to go beyond your expectations in the delivery of medical care. Your time is very valuable and that is the reason we created an Emergency Room that is not subject to the usual delays common to hospital-based ERs. Kingwood Emergency Hospital is setting the new standard in emergency medical care.

Job Summary

Patient Registration/Admitting Rep. facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for all patients. Patient Registration/Admitting Rep. staff ensures that all data entry is accurate including demographic and financial information for each patient account. Patient Registration/Admitting Rep. is responsible for the completeness and accuracy of all forms and other front desk documents and collects appropriate payments from patients in accordance with policies and procedures. This position carries out these duties while respecting the dignity and privacy of patients.

Essential Duties and Responsibilities

  • Maintain compliance with EMTALA, DNV, and all other hospital and government regulations applicable to the admissions settings.
  • Obtain demographic, insurance and financial information from patient or guarantor.
  • Ensures proper utilization of software and systems.
  • Enter information in computer system in an accurate manner.
  • Scan documents into the electronic health record (EHR) as directed by management.
  • Explains all required forms to the patient or guarantor and obtains the necessary signatures.
  • Maintain confidentiality of patient related issues and medical records outlined by HIPAA and company policies. Maintain confidentiality of company and employee information as outlined in company policies.
  • Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
  • Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
  • When cash payments are received, place cash in a secure location as directed by management.
  • Reconcile financial logs and cash ledger. Make deposits of cash as needed and ensure that the cash box does not exceed the established cash limits. Make appropriate notations of transactions on the financial log and patient's account.
  • Ensure completeness and accuracy of daily patient financial logs. Make corrections of errors and missing information.
  • Compile data or information as requested.
  • Communicate in an effective and professional manner with physicians, ancillary departments, clinical staff, insurance companies, as well as patients and their families.
  • Perform daily tasks as a measure to ensure the appropriate and efficient operation of the front desk. Such tasks will include but not limited to accurately creating patient registration records, labels, and ensuring the completion of all registration paperwork.
  • Ability to exercise sound judgment; apply effective written and oral communication techniques with all business contacts to include but not limited to guests, employees, vendors, members of administration, and the general public.
  • Answer phone calls timely and professionally as directed. May be required to route phone calls accurately throughout the facility as needed.
  • Perform routine measures to ensure compliance relative to issues applicable to the preservation, accuracy, and completeness of all patient charts.
  • Comply with attendance standards and routinely attend required staff meetings. Able to work various shifts with or without notice.
  • Remain flexible relative to changing staffing patterns and participate in temporary assignments. May be required to work outside traditional work hours to meet the overall demands of this job and personally cover shifts as needed with limited notice.
  • Ability to prioritize work assignments and to work with limited supervision.
  • Provides administrative support for facility leadership as assigned.
  • Other duties as assigned.

All Full Time TEAM Members enjoy a Monthly Allowance Towards the Purchase Of:

  • Major Medical
  • Dental
  • Vision
  • Life Insurance
  • And Much More

Qualifications, Education and/or Experience

Must have a high school diploma or equivalent

Ability to read and write in English, analyze, and interpret written company policies, manuals, protocols and/or governmental regulations.

Kingwood Emergency Hospital
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