Schedule Administrator- Based out of Tewksbury, MA

Our Company

Heritage Home Service has been a leader in helping homeowners solve their plumbing, heating, cooling and electrical problems in southern NH and northern MA for over 35 years. As a family owned and operated business, we take pride in producing work of integrity while also taking great care of the people that make our company run...our Heritage family! As we continue to grow, we are in need of high-character individuals interested in growing personally and professionally alongside a team (family) of like-minded individuals that have a bigger vision for themselves, their customers and their community. If you are ready for more than punching a clock and putting in your time, we would love to connect and learn of your interests and goals for the future as well as share ours.

The Role

As a Schedule Administrator you will evaluate customer calls and match the right technician to every job.

Responsibilities:

• Handle all customer interactions in a professional and courteous manner
• Evaluate customer calls determining which technician is best suited for the call
• Manage daily schedule ensuring efficiency and on time arrival for every appointment
• Inform customers of status and progress of their service visit
• Follow up on job completion to ensure 100% client satisfaction
• Respond to client request and or concerns in a timely manner
• Attend daily huddle for team focus and support
• Participate in ongoing development opportunities
• Support service manager in daily operations of the team
• Identify and celebrate wins for team member acknowledgement and encouragement
• Issue purchase orders as needed.
• Close out each service call/day's activity

Qualifications:

• Friendly and empathetic attitude
• Self-starter
• Detail- oriented and able to multitask while working in a fast paced environment
• Proven track record in dispatch and/or logistics (2-3 years of experience is preferred)
• Strong verbal and written communication skills
• High attention to detail and ability to follow instructions
• Access to a computer, smartphone and broadband (or suitably high speed) internet connection, as these will not be provided by Heritage
• Basic math skills. Must be able to perform basic calculations for costs of services
• Solid computer and smartphone literacy (Proficiency in Google Chrome, Gmail, and other Google web applications is preferred)
• Ability to improvise and adjust with constantly changing needs of the business
• Willingness to learn and receive training on new skills and technologies

The position will be based out of our Tewksbury, MA office. Travel to the office is required, this is NOT a remote position.

Benefits:

• Hourly pay between $18 - $25 and eligible for overtime (negotiable depending upon experience)
• Paid Vacation, Personal, Sick Time
• Paid Holiday Time
• Medical, Dental, Vision Insurance
• Life, AD&D, Short & Long Term Disability Insurance
• 401k Retirement Plan with Company Match
• Profit Sharing Incentive Plan
• Individual and group development with opportunities for advancement
• 1:1 Coaching
• Ongoing Training Opportunities
• Professional, Family Feel
• Company Events

Work Schedule:

• Full-Time (40 hours) and eligible for overtime
  • Monday - Friday 10:30am - 7pm

(Participation in the on-call rotation and working a Saturday every 4-6 weeks is required)

If you are interested in becoming a Schedule Administrator and member of our Heritage family, please click "Apply for the position" to submit your application

To learn more please email our Recruiting Specialist - Lilianna Ricker (603) 647-/ lricker@justcallheritage.com

Also, feel free to visit our website to learn more about Heritage at: https://heritagetechs.com/