We are seeking an experienced Customer Service Representative to work a hybrid schedule, based out of our Auburn, NH location.

If you are seeking an opportunity to build a brighter future with people who have a bigger vision for themselves, their team members, customers and community, Heritage could be exactly what you're looking for.

About Us

Heritage is a 35-year old family business driven by a single core purpose... PEOPLE! Everything we do at Heritage is rooted in our desire to help make life better for those we serve: our team members, families, customers and community. This means we invest our energies and talents in the building of high-value relationships, not in completing "transactions".

Qualifications:

• Friendly and empathetic attitude
• Proven track record in customer service (2-3 years of experience is preferred)
• Strong verbal and written communication skills
• High attention to detail and ability to follow instructions
• Access to a computer, smartphone and broadband (or suitably high speed) internet connection, as these will not be provided by Heritage
• Solid computer and smartphone literacy (Proficiency in Google Chrome, Gmail, and other Google web applications is preferred)
• Ability to improvise and adjust with constantly changing needs of the business
• Willingness to learn and receive training on new skills and technologies

The position will be supported from our Auburn NH location. The role is primarily remote; However, we are looking for someone who lives local and can work in the office a few times a month, attend in person meetings, event's and training opportunities on occasion.

Responsibilities:

• You will be the "face" of Heritage Home Service
• Convert incoming customer calls into booked service appointments
• Deliver call scripts with an authentic cadence; be clear, compelling and personable
• Respond to customer requests, resolving issues and promoting the brand
• Be professional and establish customer rapport, encouraging repeat business
• Participate in training to boost booked calls and practice outbound calling
• Adhere to the company's plan for resolving customer complaints quickly and favorably
• Maintain and update customer database with complete and accurate information

Benefits:

• Starting pay of $18-$22 per hour and eligible for overtime
• Paid Vacation, Personal, Sick Time
• Paid Holiday Time
• Medical, Dental, Vision Insurance
• Life, AD&D, Short & Long Term Disability Insurance
• 401k Retirement Plan with Company Match
• Profit Sharing Incentive Plan
• Individual and group development with opportunities for advancement
• 1:1 Coaching
• Ongoing Training Opportunities
• Professional, Family Feel
• Freedom to work remotely whenever and wherever is most effective and convenient for you, within the available framework of our regular business hours

Work Schedule:

• Two Work Schedule Options:
  • Monday through Friday 9am - 5:30pm
  • Monday through Friday 10:30am - 7pm
• Participation in a Saturday, day shift (every 7-8 weeks) is required
  • Hours 7am-5pm
• Saturday, on-call rotation (every 10-12 weeks) is required
  • 5pm-12am
• Some additional weekend/ on-call shifts may be requested

If you are interested in becoming a Customer Service Representative and member of our Heritage family, please click "Apply for the position" to submit your application

Also, feel free to visit our website to learn more about Heritage at: https://justcallheritage.com/