- 13-Mar-2021 to 12-Aug-2021 (MST)
- Eagle Mountain, UT, USA
- part time / full time
ApplicantPro of Eagle Mountain, Utah is actively seeking a full-time/part-time Client Service Representative who has phenomenal client service skills to assist clients with optimization of their hiring process and software support. Do you enjoy making connections with people? Are you looking to bring your skills to a company that values your contributions, wants to see you succeed, and encourages a work/life balance? We are looking for a Client Service Representative who is computer savvy and willing to learn the ins and outs of our company! If this sounds like the job you've been looking for, we want to meet you!
This position starts at $14/hr, depending on experience. We also offer awesome benefits and perks including medical, vision, dental, life insurance, short and long-term disability, paid holidays including Black Friday and Christmas Eve, monthly house cleaning reimbursement, and the opportunity to work from home after 90 days of employment. Are you a client service rock star who is ready to work for an innovative company that truly values your contributions, encourages a work/life balance, and provides you with continuous opportunities to grow? If so, apply today!
Founded 11 years ago, ApplicantPro provides hiring software and services to over 4000 small and mid-sized companies throughout the United States. We have grown to employ over 90 employees and have offices in both Eagle Mountain, UT, and St. George, UT. Our company culture plays a large part in our success. We care more about results than about "how things have always been done." And we're always looking for talented people who can bring a fresh perspective to the table.
You don't find a work culture like ours every day. We have an awesome office vibe that welcomes creative, innovative, and talented minds who enjoy being part of our passionate team. We hire people based on their potential, more than their history. We have an informal work environment but are serious about what we do. Our employees are too busy growing, learning, and delivering results to get mired down in office politics. No one is ever forgotten in a corner to push papers at ApplicantPro. Everyone is ready to learn new things and grow with the company.
A DAY IN THE LIFE OF A CLIENT SERVICE REPRESENTATIVE
As a Client Service Representative on our award-winning Client Services team, you are a lifeline for the overworked HR professionals and hiring managers that we serve. You and your fellow specialists are the face of our company for most of our clients. You are quite literally the main reason they love using our software! Whether they're experiencing a glitch, aren't sure how to optimize their hiring process, need to know if our software has a particular capability, want to sort out a billing issue, or need advice on how to get more applicants, they can count on you!
You answer the phone, participate in chats, and respond to emails that are funneled into our client service system. You make sure that no one has to wait very long for a response. Sometimes it's as simple as answering their question or doing a routine task for them that you've done many times before. Other times you need to use your amazing troubleshooting and problem-solving skills to get to the bottom of something more complex. If you can't help them yourself, you find out who can! It's a good thing that you love a challenge. The key to your success is that you never give up or leave anyone hanging. You are all about following through and following up.
You love chatting with people on the phone and make personal connections easily, ensuring that every client feels valued. You take charge of challenging opportunities as they arise and provide excellent services for our clients. You feel good about representing a company with a solid reputation and playing an important part in their triumphs. You enjoy helping our clients achieve success as a Client Service Representative.
QUALIFICATIONS FOR A CLIENT SERVICE REPRESENTATIVE
- Exceptional client service skills
- Above average computer skills
- Excellent communication skills, both written and verbal
- Ability to discuss additional features, upgrades, or services with confidence
Don't worry - if you don't know anything about hiring or applicant tracking software, we can train you on everything you need to know! Would you be committed to going above and beyond in supporting our clients' needs? Are you flexible and able to adapt to changes? Do you work well as part of a team? If so, then we want to meet you!
This position has flexible part-time working hours at 30-35 hours a week. Our office is open Monday-Friday, from 8 am to 6 pm, so while we can be a bit flexible with your schedule, your work hours will fit within these times.
ARE YOU READY TO JOIN OUR CLIENT SERVICE TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this Client Service Representative position, please fill out our initial 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!