JOB TITLE: Case Manager
REPORTS TO: Director of Resident Services or Project Director
STATUS: Full-Time; Exempt, Competitive Based on Experience
Housing Opportunities Unlimited (HOU) is a national company that provides resident relocation assistance, direct resident services, and consulting assistance to public, private, and affordable housing entities. HOU works in a diverse range of low- and mixed-income communities throughout twenty-one states and the District of Columbia. We specialize in assisting residents that are in transition due to major redevelopment, renovation, or renovation-in-place construction projects. We have successfully relocated 22,000+ families. HOU's mission is to ensure that residents are treated fairly and experience minimum physical and emotional stress during the relocation process while ensuring that our clients' projects are completed in a timely and cost-effective manner.
The Case Manager position requires a high level of motivation and genuine concern for families and the community. HOU Case Managers will follow program philosophies to guide the implementation of Individual Service Plans that assist families in achieving their personal and employment-related goals. Case Managers are responsible for linking work-eligible residents to employment and educational opportunities to enhance self-sufficiency. The Case Manager should have deep experience in supporting individuals and family in a diverse and low income community.
- Meet (through office and home visits) and establish working relationships with all heads of households on-site resident 18 years of age and older, to negotiate and develop Individualized Services Plans.
- Provide/link residents to appropriate job readiness activities (skill/ability assessment, resume building, basic computer skills, employment search resources, interview skills, dress for success).
- Refer residents to educational opportunities, including college, specific skills training, etc., by maintaining contact with ESOL and GED agencies, college and university representatives, technical training schools, etc.
- Connect families with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/ success of referral.
- Participate in weekly case management meetings and provide regular caseload progress reports to the Director of Resident Services and or other team members.
- Attend case management meetings with agencies serving families on caseload, as necessary.
- Participate in all required meetings and staff training opportunities
- Input and maintain accurate and complete data for all residents in efforts and outcomes (ETO) case management software
- Complete monthly reports no later than the 5th of each month
- Conduct office/home visits with residents on caseload
- Bilingual Spanish speaking a plus
- All other duties as assigned
- BSW/MSW or related academic qualifications
- Experience working collaboratively with low-income families with a minimum of 2 years of work experience in human services or related field
- Problem-solving and organizational skills
- Excellent written and verbal communication skills, ability to establish reports
- Ability to motivate others towards achieving their goals
- A strong sense of respect for confidentiality involving both clients and fellow employees
The ideal Case Manager will possess the following additional skills:
- Patient Advocate
- Critical thinker
- Emotional Intelligence
- Personable, approachable
- Ability to maintain a calm atmosphere under pressure and stressful situations
- Willingness to learn and take constructive criticism
- Ability to deal with difficult situations and people without taking it personally
- Sense of humor
- Sensitivity to different cultures and diversity, with the capacity to work with diversity that extends beyond race.
HOU offers a competitive salary and provides a comprehensive benefits package including health, health reimbursement account (HRA), FSA, life, vision, dental, disability insurance, educational assistance, paid time off and sick leave, flexible work schedule, and a 401K retirement plan. HOU is an Equal Opportunity Employer.
HOU is an equal opportunity employer. We actively seek a diverse staff that is reflective of the community we serve.
It is the policy of the HOU to provide equal employment opportunity to all employees and applicants for employment without regard to race, sex, sexual orientation, gender identity or expression, color, creed, religion, national origin, age, disability, marital status, parental status, family medical history or genetic information, political affiliation, military service or any other non-merit based factor in accordance with all applicable laws, directives, and regulations of federal, state and city entities.