The IT Specialist provides technical and network support and customer assistance to information system users. This individual will support network databases, systems and updating system hardware and software. They will troubleshoot system errors and assist team members with local machine errors or issues as well. This individual will also generate reports as needed and/or requested.

RESPONSIBILITIES:

• Administer network and data security, including directory, group policy, firewalls, virus protection, and email security
• Administer MS SQL Server databases
• Create SSRS reports for various departmental needs
• Create email templates for bulk communication with Java
• Install and update network system improvements
• Monitor servers, backups, LAN/WAN, and Wi-Fi
• Assist with the design, implementation, and support of new software initiatives
• Evaluate connectivity issues, equipment, and software and hardware
• Troubleshoot operational software issues including data and database issues
• Respond to IT issues: printers, hardware maintenance, software, networking, etc.
• Provide helpdesk and technical support by phone, remote access
• Oversee troubleshooting for system errors
• Set up equipment for new users and employees
• Consult with vendors and clients to integrate and update company technology
• Ensure system optimization for all technology resources

REQUIREMENTS

• High school degree or equivalent; bachelor's degree in computer science, information systems, or related field preferred
• Industry certification (MCSE), CompTIA A+, CompTIA Net+ certification, or other related IT professional certifications
• Minimum 2 years' experience in an information technology role
• Experience with MS SQL databases and Access
• Java experience preferred
• Meraki networking experience a plus
• Experience working with network and server management support
• Up-to-date knowledge of new systems, information, software, hardware, and upgrades
• Power BI experience preferred
• Excellent written and verbal communication skills