- Omaha, NE, USA
- Full Time
We offer competitive compensation, health/dental/vision insurance, 401K with match, paid holidays, PTO, and more.
The Customer Service team has a wide variety of duties, including assisting customers with their accounts over the phone and offering support to branch and sales personnel in the field throughout the Midwest, Florida, Pacific Northwest, Las Vegas and Arizona. We are a small and mighty team with a collaborative work environment. We provide ongoing training and advancement opportunities.
- This is not your typical call center environment.
- We do not measure talk time...the focus is on the customer.
- There are no evenings or weekends.
- There are no sales expectations.
PLEASE NOTE: This is not a remote/work from home opportunity. Our business is considered essential. Therefore, our employees work from their respective office and/or warehouse location. We take the safety and health of our employees very seriously following all legal guidelines regarding masks and social distancing.
- Answer phones and respond to customer and branch requests
- Enter customer and branch orders into the industry specific software
- Generate route delivery tickets according to a schedule
- Provide customers with products and service information
- Identify, research and resolve customer and branch issues utilizing software
- Follow-up with customers and branches on inquiries not immediately resolved
- Research billing, cylinder balances, payments and other customer inquiries
- Recommend process improvements
- Generate customer letters
- Create reports and maintain measurements
- Attend weekly meetings
- Associates Degree or equivalent experience
- Working knowledge of MS Office Suite (ie: Word, Excel, Outlook)
- Attention to detail and accuracy
- Strong analytical and problem solving skills
- Excellent written and verbal communication skills
- Ability to work independently and within a team
- The ability to multi-task and prioritize
For over 30 years, Helget Gas Products has been a premier supplier of CO2, oxygen, and helium products to multiple verticals including the medical, beverage, and entertainment industries. Our clients include recognizable names such as Anheuser Busch, McDonalds, Buffalo Wild Wings, Wendy's, Beef O Brady's, Firehouse Subs, Casey's General Stores, Wet N Wild, Jacksonville Stadium, TD Ameritrade Park, CHI Health Convention Center, Tropicana Field, Raymond James, Busch Stadium, and more.
Our commitment to providing unparalleled service and individualized solutions for every single client sets us apart. We believe in building strong relationships, delivering quality products and service, and working with integrity. Our incredibly talented people make it possible to celebrate consistent year-over-year growth and we continue to expand. We offer competitive compensation, health/dental/vision insurance, 401K with match, paid holidays, PTO, and more.
WHAT DO WE VALUE?
Commitment & Dedication, Honesty & Integrity, Team & Service to Others, Life Balance, Continuous Improvement
SOUND LIKE YOU?
1. Your passion is to go above and beyond making every customer interaction remarkable.
2. You never settle for good enough or status quo and you aim to surpass goals.
3. You are a creative and resourceful problem solver.
APPLY NOW TO JOIN OUR TEAM!