Grant's Farm
  • St. Louis, MO, USA
  • Seasonal

Position Summary

Our Guest Service Associate at Grant's Farm will be responsible for ensuring excellent customer service, the safety and operation of the farm, and maintaining a caring environment with guests, volunteers and other staff members. This position is part of a team that works throughout the entire farm and provide high-quality customer service and care to all internal and external guests. Our Guest Service Associates assist in ticketing and admissions, they are tram announcers; they assist elderly visitors and families with children; they maintain the cleanliness of our courtyard; and they work closely with other departments on various projects and events.

Essential Job Duties

  • Welcome and acknowledge all guests, volunteers, and visitors in a compassionate, supportive and timely manner; anticipate and address guests' needs.
  • Act as the first point of contact and effectively problem solve any issues that may arise during scheduled shift.
  • Partner with Guest Services Lead as needed.
  • Provide concierge-level service for guest check-ins, check-outs, orientations, tours, and other guest needs that may arise, following procedures and policies set forth by Grant's Farm.
  • Communicate policies and procedures gracefully. Report any concerns or issues to Guest Services Lead.
  • Communicate with appropriate Farm staff as needed in a professional and friendly manner.
  • Document maintenance needs for the Maintenance team. Attend to simple guest facility needs if possible (i.e. replacing light bulbs, locating supplies, etc.).
  • Document and communicate any significant happenings and ensure subsequent shifts are well-informed.
  • Inspect, clean, and organize common areas throughout the farm, such as the courtyard.
  • Maintain up-to-date knowledge of emergency procedures and security protocols. Uphold Grant's Farm standards of safe guest accommodations and working conditions.
  • Operate as Grant's Farm representatives with all volunteers and visitors and provide warm customer service .
  • Attend all applicable training.
  • Ability to observe and detect signs of emergency situations and respond in a calm manner.
  • Other duties and responsibilities as requested.

Minimum Qualifications

  • Must demonstrate good customer service skills.
  • Must be organized, focused, and have a track record of excellent judgment.
  • Good oral communication skills.
  • Must be self-motivated and able to multitask.
  • Positive attitude, pleasant demeanor, and appropriate dress required.
  • Team spirit and problem-solving abilities.
  • Flexibility and adaptability

Physical Demands & Work Environment

  • Must be able to lift or carry 25 pounds.
  • Must be able to stand for long periods of time.
  • Must be able to walk distances over uneven terrain.
  • Must be able to work a flexible schedule including days, weekends, evenings and holidays.
  • Must be able to work outdoors in all weather conditions including heat, inclement weather, cold, etc

Benefits

401K

Grant's Farm is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Grant's Farm
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