Why Work Here?

"Growing MSP dedicated to growing our employees' skills with a work-life balance."

Job Description

We are a small, close-knit Managed Service Provider (MSP) that provides a complete IT department for our clients. We are looking for an additional technology support specialist that thrives on variety, flexibility, and an environment where you can have the opportunity to build your own career.

It's hard to pigeonhole our technical team into categories like "L1", "Help Desk", or "Senior Engineer" since, as a small business, we all wear many hats, assume a variety of responsibilities, and are accountable for a wide range of tasks each day. But that is what makes this position exciting and different. Since we support a variety of small businesses, with different needs, no two days are the same.

Necessary Skills and Attributes

If you are passionate about technology, interested in learning, and have a customer service attitude, then this may be the career for you.

The position we are looking to fill plays a key role in designing solutions and resolving tough problems that our clients may encounter. The ideal candidate for this position has had experience with troubleshooting IT issues. On the high-end, you have built a server, worked with Office 365 and Exchange. But you're also confident in fielding Help Desk calls and walking someone through general computer usage in a friendly, kind manner.

You have definitely added users to a domain controller, worked with some sort of router and security solution, and have used a ticketing system (PSA) before.

Commonly Expected Tasks

Assist with Help Desk calls and handle tickets assigned to you
Monitor and resolve backup and business continuity issues
Review our clients' networks each day for issues and proactively handle them
Install Windows 10 and completely set up a new workstation from scratch
Assist with an on-site technical analysis of a prospect's network and help recommend solutions based on security, functions and stability
Thoroughly document clients' existing networks, and changes made
Work closely with the sales team to perform network audits and design solutions • Troubleshoot technical issues for clients
Experience with ethernet terminations, testing, and wire pulling
Work remotely and on-site (sometimes after-hours and weekends)
Set up workstations according to our standards

Here is what you can expect to accomplish in your first year as you become a part of our customer-service oriented team:

Within 2 weeks understand our documentation procedures, ticketing system, and general product and service line. Attend several online training courses and successfully pass the tests with an 80% or better score.
Within 30 days have a full understanding of our Network Monitoring and reporting tasks and how those are to be performed daily. You will also have a solid understanding of all our processes and procedures and our customer support beliefs and values.
On a daily basis field incoming support calls, design solutions, and perform network administrative functions as necessary.
Within 2 months you will begin to take on more responsibility and liaise more with clients and design solutions more independently.

Desired Skills & Experience

If you can accomplish everything above and are looking for a career with plenty of room to grow, then you have what it takes to be successful with us. A customer service background and strong writing and speaking skills are also important.

Of course, you will need some sort of degree or equivalent work experience in the IT field. If you have experience with any of the following, extra kudos to you!

Working with a Managed Services Provider
Used a ticketing solution like ConnectWise or Autotask PSA
Used an RMM tool like Datto RMM, SolarWinds or TeamViewer
Know-how patch management works
Worked with Datto Business continuity solutions or similar products
Know your way around VoIP solutions
Can troubleshoot basic printing and MFP issues

Is this you? Looking for a real challenge and a career change? Then we should talk!

In addition to all the great stuff above, we have a competitive compensation and benefits package as well. However, none of that will matter unless the above makes good career sense for you.

We are looking for motivated, resourceful, team members that are looking to be part of something unique. If you are interested in a long-term career, not just a job, then this may be the position for you. As a small business, we are a tight-knit group where we all wear a variety of hats. Existing (and former) employees have told us that the fast-paced diversity of working with us is part of what makes this a rewarding place to work. We will do everything possible to help you get acclimated and up to speed quickly. What happens after that depends on your ability to work with our team and your personal motivation.

Lastly, our ideal candidates live within about 30 miles of Milwaukee. We have found that anything further usually does not make sense. While we are currently flexible with remote working, our home base is here in our Hales Corners offices and most of our work is in the metro Milwaukee area at our clients' sites.

SOUND INTERESTING? THEN ....

Apply now!

About GoTech LLC:

With offices located in suburban Milwaukee, Wisconsin and the Upper Peninsula of Michigan GoTech IT Solutions has been providing best-in-class IT services since 2013. Specializing in service to small to mid-sized businesses, we are passionate about enhancing the end-user experience in IT Service. GoTech delivers technology that caters to your business needs instead of your business catering around technology.

GoTech is dedicated to being our client's most valued and trusted business partner by putting people first and developing solutions that fit our client's needs. We are a fast-growing MSP, with an impressive list of clients. We invest in the latest technologies and no two days at work are the

impressive list of clients. We invest in the latest technologies and no two days at work are the same. We care a great deal about our culture and fight hard to ensure people are fulfilled in their roles and actively get the opportunity to develop their careers. We invest time and money in training and ensure our managers are equipped to coach their teams, bringing out the best in people.

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