Summary:

Perform routine member transactions, including deposits, withdrawals, transfers, check cashing, and payments in accordance to company policy.

Position Type/Expected Hours of Work

This position can be full time or part time depending on the opening. Employee must be available to work a schedule as written by supervisor to meet credit union operations. Including a Saturday workday.

Essential Duties and Responsibilities:

Accurately perform routine member transactions which include:

Receive cash/checks for deposit. Verify amounts and endorsements.
Disperse cash/checks. Verify account balances prior to dispersing.
Receive and process Visa, Loan and Mortgage payments.
Receive and process stop payments, night drop and mail transactions.
Transfer between accounts.

Cross-sell all services of the credit union to members at every opportunity.

Assist members with account inquiries by reviewing statements, transaction histories, and other inquiry screens.

Provide members with applicable forms for their transactions. Assist them in properly completing these forms.

Accurately process ATM deposit envelopes, balance cash/checks, and deposit to the appropriate general ledger account.

Accurately balance currency, coin, and checks at end of shift, remitting daily work to supervisor.

Update members' account information.

Answer phones and responds to member requests, problems and complaints, and/or directs them to the proper person for assistance.

Maintain and secure teller drawer cash limits set forth by the credit union. Accounting for cash received and disbursed.

Follow all policies and procedures related to the dispensing of cash and accepting checks, while ensuring proper endorsement from members and non-members.

Accurately open sub accounts and open and redeem certificates.

Receive and accurately process check orders.

Maintain strict confidentiality with member information.

Qualifications:

Minimum of a high school diploma or a general education degree (GED) with six to twelve months of customer service.

Cash handling experience is preferred.

Language Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information on a one-on-one basis with members, potential members and other employees of the organization.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may lift and/or move up to 20 pounds.

If the position is at a branch that has a coin machine the employee may lift and/or move up to 40 pounds. This includes but is not limited to:

Lifting coin bags
Lifting totes

Work Environment:

The employee's environment is well lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level in the work environment is usually moderate.

Disclaimer:

The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Glass City is proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex/gender, national origin, sexual orientation, age, marital status, genetic information, disability, gender identity or Veteran status.

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