Gjelina Group
  • New York, NY, USA
  • Hourly
  • Full Time

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Maitre d' / Receptionist
Job Description

Searching for a MTD excelling in guest relations, efficient & effective booking, and leading a host team in a fast-paced restaurant.

Reports to:
General Manager
AGM
FOH Floor Managers

Department:
Front of House

Position Classification:
FLSA Non-Exempt, Hourly Employee

Job Summary:
As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, an ability to stay calm within a busy environment, the ability to multitask and stay organized.

The Maitre d' presents a positive first impression of the establishment's hospitality, friendliness, excellent service and high standards. The Maitre d' is responsible for controlling the flow of seating in the restaurant in a way that maximizes covers without compromising service. This role is also responsible for recognizing repeat guests and their dining preferences, greeting all guests, anticipating guest needs, setting realistic expectations regarding wait times, entering guest names into the computer system, showing guests to their table and bidding guests farewell as they leave.

This position also makes bookings and delivers a delightful yet efficient reservations service. As a reservationist, you are meticulous at administration, ensuring that every detail of a guest's reservation has been accurately recorded following established procedures.

Duties & Responsibilities of the Job:

  • Report for duty on time, clocking in for your shift using the timeclock
  • Manage your time including taking rests and meal breaks in compliance with New York Labor Law; keeping managers informed when you leave the floor
  • Maintain high standards of appearance and hygiene at all times, that includes clean hair, nails, and no heavy perfumes or colognes
  • Adhere to all health, safety, alcohol control and sanitation protocols
  • Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes
  • Organize, clean, and maintain all areas of your service station
  • Keep a manager informed when leaving the floor
  • Use reservation system to manage/track guest flow into the dining and bar area, provide accurate wait times to incoming guests; maintain awareness of the status of the restaurant as a whole during service to make informed decisions regarding wait times and seating
  • Communicate with floor staff about necessary table arrangements before and during service
  • Communicate with Bussers, Servers, and Managers throughout service; updating on turn times, late reservations, out-times, guest notes, etc.
  • Answer incoming calls to the restaurant and provide appropriate service; encourage guests to make reservations; respond efficiently and politely to all telephone, internet and in-person inquiries
  • Ensure that all reservations are recorded following established procedures with full and clear information and that they are input accurately and promptly in the reservation system
  • Liaise with all departments to ensure the best service is provided to our customers
  • Adhere at all times to the strictest of confidences, customer lists, customer information, business plans and financial information
  • Inform and involve managers when "Friend & Family" and special occasion events are booked before and during service
  • Understand the right of way (guests, food runners, and staff)
  • Knowledge of all food menu items; understand main ingredients in each dish; understand how to communicate each dish to guests
  • Fully understand the floorplan, table numbers, and seat positions of the entire venue
  • Attend mandatory trainings and pre-shift meetings
  • Supporting the management team in all aspects of in-house service and events

General Attributes:

  • To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
  • To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
  • To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
  • To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance.
  • To be flexible, responding quickly and positively to changing environments.
  • To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

Knowledge, Skills & Attributes:

  • Must be organized, self-motivated, and proactive with a strong attention to detail
  • In-depth knowledge of all dishes on the menu and their ingredients
  • Familiar with all beverage items in-house
  • Ability to use all relevant items of equipment
  • Understanding, knowledge, and ability to comply with safety, sanitation and food handling procedures
  • Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
  • Ability to keep calm when faced with any unusual situations
  • Ability to perform the essential functions of the job

Physical Demands & Work Environment:

  • Must be able stand, lift, bend, and walk for extended periods of time (8-12 hours)
  • Must be able to climb sets of stairs, repetitively, throughout a shift
  • Must be able to move, pull, push, carry or lift up to 50 pounds on occasion and 30 pounds regularly
  • Must be able to seize, grasp, turn and hold objects with hands regularly and in frequent or repetitive motions
  • Must be able to reach items at varying height levels (on shelves, on ground, etc.)
  • Occasionally kneel, bend, crouch and climb as required
  • Must be able to work in conditions of environmental exposure to cold, heat, water, and cleaning materials.
  • Must be able to remain focused in a fast-paced and ever-changing environment
  • Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays

Certificates & Training:

  • NYC Sexual Harrasment Training
  • Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety

EOE

THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED,SAFE, VALUED AND GIVEN THE OPPORTUNITY TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY,A DIVERSITY WHICH INCLUDES DIFFERENCES IN ,SEX,AGE,RACE,ETHNICITY AND NATIONAL ORIGIN,RANGE OF ABILITIES,SEXUAL ORIENTATION,GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEF AND PRACTICES APPLY TO ALL OF THE ACTIVITIES OF OUR BUSINESS INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT.


Gjelina Group
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