Georgia System Operations Corporation
  • Tucker, GA, USA
  • 59000-86400
  • Full Time

Medical, Dental, Vision, 401k Match, Educational Assistance, Annual Performance Bonus, PTO, and Volunteer Time Off


Position Highlights:

  • Challenging and exciting career opportunity to provide network operations for the power grid and rural broadband expansion
    • Be a part of building the internet in Georgia - support core Internet links to entire cities!
    • Not the standard corporate operations help desk; we don't support end users.
  • Gain experience with carrier grade equipment and advanced protocols (OSPF, BGP, MPLS)
  • Excellent benefits, including:
    • Nationally competitive pay and incentive
    • Benefits packages including Medical, Dental, Vision, Disability, and Life insurance
    • Outstanding 401k plan featuring a maximum company contribution of 15.5%
    • On-site Fitness Center and CafĂ©
    • Associate training and development including options for tuition reimbursement
  • SCHEDULE:
    • ON-SITE
    • 40 hours per week
    • Dedicated overnight schedules available
    • Dedicated weekend schedules available

This is a unique opportunity to support and protect the largest machine on the planet: the electrical power grid. GSOC centrally operates a state-wide fiber optic network as well as secure datacenters with a focus on Georgia power grid operations.

This position offers experience with a variety of carrier grade, datacenter, and hardened field equipment not found in traditional enterprise environments. These devices include administration of MPLS, BGP, OSPF, as well as the tools used for monitoring, alerting, and management.

Unlike many IT opportunities this position does not require travel - remote hands are provided by professional field technicians across the state. GSOC takes both physical and cyber security very seriously - candidates must be willing to work on-site in a high security environment.

GSOC offers the opportunity for career growth into related areas such as IT Architecture, Cyber Security, and Industrial Control Systems, with programs that include tuition reimbursement for college and paid training for certifications such as CCNA and CCNP. GSOC is dedicated to the development of its employees and maintains a strong growth-based corporate culture; this is not only a great job with many possibilities, it is also an investment in your future.

This position includes nationally calibrated competitive pay, opportunities for growth, mentorship, and great retirement benefits. In 2017, GSOC was recognized as one of the best places to work by Georgia Trend magazine.


References:

GSOC Annual Report:

https://www.gasoc.com/Documents/GSOC_AR2021.pdf

Georgia Trend magazine:

https://lscpagepro.mydigitalpublication.com/publication/?m=8924&i=419640&p=36&ver=html5


Job Duties:

  • Network Technician/Operator I
    • Responds to alerts, tickets, and related requests as a member of a 24x7 network operations team. Primary activities include first level troubleshooting, escalation to appropriate resources, and ticket documentation.
    • Operates and maintains network devices including routers, switches, and firewalls through remote access or by dispatching field support teams. (>8000 devices)
    • Opens tickets and works with 3rd party carriers and technicians for remote repair.
    • Communicates situational awareness to leadership, customers, and associated stakeholders.
    • Performs configuration tasks through a ticketed change management process.
    • Corporate and department training programs are provided and must be successfully completed on an annual schedule.
    • This position requires compliance with all applicable laws, regulations, industry standards, and corporate policies. Must be willing to engage and participate in an environment of compliance and continuous improvement.

  • Network Technician/Operator II (In addition to the above duties)
    • Administers installation, testing, and upgrades of network equipment in the datacenters and various locations across the state of Georgia (>1200 locations).
    • Supports escalated network issues from the Security and Network Operations Center.
    • Utilizes automation tools for large scale changes and updates.
    • Provides cross-training to team associates on operations procedures and tasks.
    • Regularly contributes to network procedure documentation.
    • Participates in lessons learned sessions, analyzes network communication and hardware failures, and generates outage reports with a focus on continuous improvement.

Required Qualifications:

Education: Bachelor's degree preferred in Engineering, Engineering Technology, Computer Science, Business Administration, or related field.

Experience:

  • Network Technician/Operator I
  • Experience in Network Operations or Engineering (equivalent experience may be considered in Telecommunications, Information Technology, Industrial Control Systems, or related Business Administration).
  • Experience operating, troubleshooting, and upgrading Cisco routing and switching hardware.
  • Experience using ticketing systems for incidents and change control in an ITIL environment.
  • Experience with network monitoring applications for alerts and troubleshooting.
  • Strong written and verbal communication skills

  • Network Technician/Operator II
  • 2 years' experience in Network Operations or Engineering (equivalent experience may be considered in Telecommunications, Information Technology, Industrial Control Systems, or related Business Administration).
  • Professional skills operating, troubleshooting, and upgrading Cisco routing and switching hardware. Desired protocol knowledge includes BGP, VPN, and VRF.
  • Hands-on knowledge of Juniper, Arista, Palo Alto, and similar vendors is a plus.
  • Experience using ticketing systems for incidents and change control in an ITIL environment.
  • Extensive use of network monitoring applications for alerting and troubleshooting.
  • Experience with network management tools and utilities related to mass configuration changes, backups. Scripting skills are a plus.
  • Experience with network protocol analyzers and other diagnostic utilities.
  • Excellent written and verbal communication skills.

Equivalent Experience:

  • Network Technician/Operator I
    • Associates Degree in Engineering, Engineering Technology, Computer Science, Business Administration, or related field with at least 2 years of experience as stated above.
    • 4 years of experience as stated above.
  • Network Technician/Operator II
    • Associates Degree in Engineering, Engineering Technology, Computer Science, Business Administration, or related field with at least 4 years of experience as stated above.
    • 6 years of experience as stated above.

Licenses, Certifications, and/or Registrations:

  • Must obtain and maintain Bulk Electric System Cyber Authorized Status as defined in GSOC's CIP Cyber Security Policy 301 and NERC Reliability Standard CIP 004 - Personnel Risk Assessment (training provided by GSOC).
  • Technical certifications such as CCNA, CCDP, or similar is preferred.

Specialized Skills:

  • Expertise in routing, switching, or network security using various equipment vendors.
  • Experience with Network Management and Monitoring tools.
  • Experience using Incident and Change ticketing applications.
  • Computer literate - proficient in the use of remote access software, MS Outlook, Word, Visio, Excel.

Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing.

Georgia System Operations Corporation
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