The Contact Center Agent I will assume, but not be limited to, the following responsibilities:

Answers member service calls in a professional and courteous manner.
Provides information as requested on member's accounts or credit union products and services.
Cross-sells credit union products and services to members as appropriate.
Assists members through the online banking registration process, including troubleshooting.
Places outbound calls to new members as necessary.
Performs telephone transfers, wire transfers, check orders, stop payments, address changes and opens new accounts.
Processes requests for copies of statement and checks.
Processes ATM/Debit/VISA ordering for lost/stolen reports as directed.

The successful candidate will possess the following education, knowledge and skillsets:

We provide competitive compensation and benefits package that includes:

EOE