Eastern Screw Company
  • Providence, RI, USA
  • Full Time

You could be the perfect person for this job opportunity! Apply today!

We are in search of an experienced Inside Account Representative with a manufacturing background!

This person will provide service support to our customers in an office setting within complete COVID-19 guidelines. This position does not require in-person customer contact. If you are committed to providing world-class account service and want to be part of a winning, growing team, apply today!

The target is to ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Our company has been in business for more than 56 years.

We offer great benefits and are willing to provide training to the right candidate who demonstrates a solid work ethic and great account service skills.

Manufacturing accounting and inventory system experience a plus

Responsibilities:

· Build sustainable relationships and trust with the customer accounts through open and interactive communication

· Offer support and solutions to customers in accordance with the company's customer service policies and guidelines, in a friendly and professional manner.

· Identify and assess customers' needs to achieve excellent customer satisfaction

· Order entry

· General office administration support

Skills needed:

· 2+ years of customer support experience

· Effective telephone communication skills, with the ability to discuss and problem-solve situations that could arise with the customer

· Achieve and maintain rapport with customers and work to give them the best possible service regularly

· Ability to multi-task, prioritize, and manage time effectively

· Microsoft Office Suite Knowledge

· Strong attention to detail

· Positive and professional demeanor

This position will provide the successful candidate with the chance to learn new skills, work as a team, and build a career

Manufacturing accounting and inventory system experience a plus

This job could be perfect for you. Apply! We look forward to meeting you!

Our company has a full benefits package including health, dental, and vision. We offer paid holidays, paid vacation days, paid sick days, and a matching 401K plan.

Our company remains open as an essential business to serve our communities delivering critical supplies.

Salary is commensurate with experience and proven ability

1st shift

Job Type: Full-time

As an EOE/AA employer, our company will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Type: Full-time

Pay: From $18.00 per hour

Eastern Screw Company
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