Responsibilities of the Apartment Leasing Consultant

• Qualify prospects by covering all criteria (ask questions; utilize completed guest cards, etc.)

• Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.

• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)

• Submit processed applications to the Property Manager for approval.

• Follow up with applicant regarding status.

• Ensure apartment is ready for resident to move-in on agreed date.

• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs.

• Secure new resident's signature(s) on appropriate paperwork prior to move-in.

• Distribute and follow-up on renewal notices.

• Understand the Apartment Association lease and contracted credit report application.

• Accept rental payments and post rents to the computer.

• Debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software.

• Prepare and review quarterly and year end reports.

• Assist in monitoring advertising effectiveness.

• Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis.

• Quickly complete maintenance Service Request and inform the maintenance team.

• Answer questions for residents about community, repairs, rent, rules, etc.

• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

• Learn and ensure compliance with all company, local, state and federal safety rules.

• Attend functions and participate as host for any functions as directed by the Community Manager.

• Participate in outreach marketing activities on a regular basis to obtain prospective residents.

• Advise residents of referral concessions (if permitted.)

Requirements of the Apartment Leasing Consultant

• Two (2) years experience in previous relevant customer service

• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents

• OSHA laws and regulations, willingness to obtain within six months

• Demonstrate an ability to support and contribute to community team

• Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, Excel and MS Outlook and community software

• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem

• Successfully pass drug test