Technical Support Specialist
Delaware Electric Cooperative (DEC) is a thriving member owned utility located in Southern Delaware. The area features numerous state parks for biking, hiking, fishing, recreational water sports, and sandy beaches. DEC serves more than 110,000 homes, and businesses and is committed to providing safe, reliable, and competitively priced energy services.
We are proud to have been named one of Delaware's top workplaces! Our incredible and hardworking team is dedicated to serving our community with their various expertise. We value our employees and offer competitive pay and exceptional benefits.
The Technical Support Specialist's role is to ensure the stable operation of the Cooperative's computer and network systems. This includes but not limited to computers, phones, iPads, tablets, printers, and other technical hardware used by the cooperative. The Technical Support Specialist will be responsible for end-to-end management of our ticketing system and responding/assigning tickets in a timely manner. Provide system support and maintenance with application support when needed. They will assist and work with the network and system administrators on hardware and software upgrades.
Reports to: Technology Manager
1. Education: Bachelor's degree, with a technical major, such as computer science or engineering. Each additional year of experience may substitute for one year of education.
2. Experience: This is an entry-level position in which education and experience will be taken into consideration.
3. Knowledge: Must have a working knowledge of computer systems, network equipment and applications. Working experience with Windows, Unix and Linux server operating systems. Working experience with Cisco and Palo Alto routers, switches and firewalls. A working knowledge of system software currently used by the Cooperative is desired. A working knowledge of routers, switches and firewalls is necessary.
READY TO JOIN OUR TEAM?
We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this technical support job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
No Phone Calls Please.