- Oneida, NY, USA
- Full Time and Part Time
Medical, Dental, Vision, 401K w/matching, Paid Time Off (Sick/Vacation) and Holiday Pay
Croop-LaFrance is a privately held, New York State minority-certified company founded in 1995 and located in Verona, NY. In 2015, Croop-LaFrance was acquired by Oneida Technical Solutions, an 8(a)-certified IT firm owned by the Oneida Indian Nation.
Croop-LaFrance is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.
We are currently seeking both Full-Time and Part-Time Call Center Representatives with a current Secret Clearance for a long-term contract opportunity near Oneida, NY.
Job responsibilities include answering calls, gathering information from caller and logging caller data into our client's ticket management system to push out to field technicians.
Minimum of 1-year prior Call Center Experience
Prior experience logging calls into a ticketing system
MUST possess a minimum of an Interim Secret Clearance
Excellent verbal and written communication is a must
General understanding of technical terminology is a plus