Crisis Services
  • 30-Aug-2021 to Until Filled (EST)
  • Buffalo, NY, USA
  • 18.29
  • Hourly
  • Full Time

Health Insurance (first of month following 60 days), Dental Plan, Flexible Spending Account with Agency contribution, Retirement Plan, Generous PTO, Paid One-Hour Meal Period

Crisis Services, 100 River Rock Road, Buffalo, NY 14207

POSITION SUMMARY: Assure the seamless availability and delivery of crisis phone counseling including lethality assessment, supportive counseling, and information and referral to individuals who contact Crisis Services 24-hour hotline via dedicated lines from outpatient community mental health clinics


  1. Maintain a commitment to the mission and work of Crisis Services with a deep appreciation for and sensitivity to the guiding principles of the organization.
  2. Staff the dedicated clinic crisis phone lines for specified hours as assigned by Director of Crisis Counseling Program.
  3. Provide supportive counseling to individuals who contact the dedicated clinic crisis phone lines.
  4. Provide lethality assessment with corresponding documentation and dispatch appropriate level of intervention.
  5. Provide information and referral to individuals who contact the dedicated clinic crisis phone lines.
  6. Screen all clinical calls for lethality per AAS guidelines.
  7. Enter all calls in an iCarol call report, including demographic information and presenting problem. Assign follow-up to appropriate community mental health clinic.
  8. Appropriately complete interagency program referrals.
  9. A minimum of on-call consultant hours per month as assigned by Director of CCP Program and as stipulated in CWA collective bargaining agreement.
  10. Participate and engage in clinical supervision with assigned CCP program supervisor.
  11. Other duties as assigned by Director of Crisis Counseling program or the Supervising Counselor for the purpose of ensuring the efficient and effective functioning of the department.


Knowledge: Must possess strong knowledge of mental health and suicide dynamics and effects, public awareness and crisis prevention and intervention services. Superior knowledge of HIPAA laws/regulations with regard to protected health information; code of ethics, confidentiality and privacy principles.

Ability to: Work independently and as part of a team. Excellent problem solving, conflict management, organizational and time management skills. Demonstrate high level of compassion and empathy, confidentiality and understanding for clients. Effective verbal, written and interpersonal communication with clients, supervisor, staff, and other departments; Exercise sound judgment and discretion; Be reliable and consistent in attendance, punctuality, work ethic and professionalism; Manage multiple tasks, and establish priorities in a rapidly changing and fast paced environment.

Education: Master's Degree from an accredited college and/or university in human service field, social work or relevant field plus licensure in Social Work (LMSW or LCSW) OR licensure in Mental Health Counseling (LMHC) required.

Experience: Minimum one year of supervised professional experience (pre- or post-graduate) providing direct services to individuals in a mental health setting; preferably working with individuals with severe and persistent mental illness. Experience with crisis situations and quickly establishing rapport with clients preferred. Working knowledge of trauma-informed care a plus; Demonstrated ability and experience working with diverse populations.

Crisis Services
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