Crisis Services
  • 24-Aug-2021 to 23-Oct-2021 (EST)
  • Buffalo, NY, USA
  • 15.68
  • Hourly
  • Full Time

Health Insurance (first of month following 60 days), Dental Plan, Flexible Spending Account with Agency contribution, Retirement Plan, Generous PTO, Paid One-Hour Meal Period






POSITION SUMMARY: Assure the availability of crisis phone counseling (including lethality assessment), supportive counseling, and information and referral to individuals who contact Crisis Services 24 hour hotline, Chautauqua County 24 hour hotline, National Suicide Prevention Line, and all other dedicated lines in the Crisis Counseling Program.


  1. Maintain a commitment to the mission and work of Crisis Services with a deep appreciation for and sensitivity to the guiding principles of the organization.
  2. Screen all clinical calls for lethality per AAS guidelines.
  3. Enter all calls in an iCarol call report, including demographic information and presenting problem.
  4. Appropriately complete interagency program referrals.
  5. Assist in training and mentoring crisis phone counseling volunteers and interns.
  6. Participate and engage in clinical supervision with assigned CCP program manager.
  7. A minimum of on-call consultant hours per month as assigned by Director of CCP and as stipulated in CWA collective bargaining agreement.
  8. Depending on previous experience, candidate may be required to successfully complete agency crisis counselor training program.
  9. Other duties as assigned by Director of Crisis Counseling program or the Program Supervisor for the purpose of ensuring the efficient and effective functioning of the department.


Knowledge: Must possess strong knowledge of mental health and suicide dynamics and effects, public awareness and crisis prevention and intervention services. Superior knowledge of HIPAA laws/regulations with regard to protected health information; code of ethics, confidentiality and privacy principles. Ability to: Work independently and as part of a team. Excellent problem solving, conflict management, organizational and time management skills. Demonstrate high level of compassion and empathy, confidentiality and understanding for clients. Effective verbal, written and interpersonal communication with clients, supervisor, staff, and other departments; Exercise sound judgment and discretion; Be reliable and consistent in attendance, punctuality, work ethic and professionalism; Manage multiple tasks, and establish priorities in a rapidly changing and fast paced environment.

Education: Bachelor's Degree from an accredited college and/or university in human service field, social work or relevant field.

Experience: Minimum one (1) year of professional pre or post-graduate experience; preferably providing direct services in mental health or human service setting. Experience with crisis situations and quickly establishing rapport with clients preferred. Demonstrated ability and experience working with diverse populations.


Internal: Will maintain productive relationships with agency management, program staff, volunteers, union officials and employees.

External: Will work collaboratively with a variety of stakeholders (e.g. hospitals, community service organizations, government agencies, courts and families) to provide a comprehensive range of services including advocacy, crisis intervention, support and guidance to meet the needs of the clients and their families.


  • Professional office environment; no exposures to extreme heat, cold, dust, noise.
  • Travel is not required.

PHYSICAL AND MENTAL REQUIREMENTS: Combination of occasional traveling, standing, sitting, bending and reaching required. Comfortable performing faced paced, multi-faceted projects in conjunction with day-to-day activities.


Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.


The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

Crisis Services
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