cresa is seeking to hire lateral 911 call takers - WITH AT LEAST 2 YEAR EXPERIENCE

911 Communications Call Takers answer and process 911 calls and perform Emergency Medical Dispatch for callers with medical response needs. Schedules may be 4 days/ 10hrs or 5 days / 8hrs or any other combination for a full time work week that offers operational coverage.

lateral MINIMUM JOB QUALIFICATIONS:

• Must have successfully passed training and probation for 911 Emergency Communications Call Taking plus have 2 years on the job experience at an agency/PSAP within the United States.
• Must have knowledge and abilities of a fully trained non probationary 911 Call Taker. See below Knowledge and Abilities sections.
• Must be at least 18 years or older
• Must be able to legally work in the United States
• Excellent computer skills, knowledge and experience (ability to monitor 4+ computer screens)
• Proven critical thinking skills, accurate data entry, prioritization of public safety and dependability
• Ability to memorize and recall details, codes and procedures
• Ability to work all days and hours, and overtime as needed

911 CALL TAKER ESSENTIAL JOB FUNCTIONS:

• Pay strict attention to detail and respond correctly in life-threatening and safety situations
• Develop and keep positive working relationships
• Learn and use geography knowledge correctly
• Hear and understand information spoken by phone, two-way radio or in person
• Speak clearly and concisely by phone, two-way radio or in person
• Speak and understand English fluently
• Prioritize and multi-task in a busy, loud, stressful open work setting
• Operate computers and computer programs
• Handle and process incoming and outgoing emergency and non-emergency phone calls
• Communicate professionally and effectively regardless of situation

Knowledge of:

• Current techniques, policies and procedures of public safety calltaking and dispatching
• Agency computer systems and programs including computer aided dispatch (CAD), enhanced 911 (ANI/ALI), and automatic vehicle location (AVL) programs
• Clark County geography, including locations and boundaries of all cities and townships; location of all major highways, streets and key buildings and landmarks; and addressing systems (i.e. streets, avenues, odd/even addresses, etc.) used for each jurisdiction
• Type of information that is allowed to be broadcast over Federal Communications
• Commission (FCC) radio systems
• Proper notification for equipment failures or after hour call outs for radio, computer or phone problems

Ability to:

• Perform extensive data entry and data retrieval from visual and/or audio sources.
• Understand and execute complex oral and written instructions
• Demonstrate appropriate interpersonal communication skills for public safety call taking and dispatching
• React quickly and correctly to emergency situations, and adopt effective course of action
• Correctly apply detailed procedures and policies both in structured situations, such as emergency medical dispatch (EMD), and in non-routine situations that require independent judgment, critical thinking and application of complex and varied procedures and policies, such as law enforcement dispatching.
• Learn, retain and use knowledge of Clark County geography in the course of work
• Operate computerized equipment including computer aided dispatch (CAD), enhanced
• 911 (ANI/ALI), and automatic vehicle location (AVL) programs
• Dispatch public safety personnel and equipment safely, quickly and efficiently
• Perform call taking and dispatching work by phone, radio and using other standard communications center equipment
• Assess callers' emotional state; respond correctly to emergency and routine situations
• Prioritize calls based on urgency

***See full job description for all details

SELECTION PROCESS:

• Application Screening
• CRESA 911 recruitment and selection process orientation video
• CritiCall Exam
• Panel Interview
• Dispatch Sitalong
• Final Interview
• Eligible List/Ranking
• Background Investigation
• Conditional Offer contingent on Medical Exam, Drug Scree, Psychological Evaluation and Criminal Fingerprinting
• Final confirmation of hire date and starting training and probation