• Vancouver, WA, USA
  • 28.32-34.25 per hour Step Increases, Shift Differential $0.75, Overtime Pay, see CBA for other details
  • Hourly
  • Full Time

Medical, Dental, Vision, Public Employee Retirement System, 457 Deferred Comp, Sick (4hrs/mo) & PTO (14hr/mo). We do not contribute to Social Security.

cresa is seeking to hire lateral 911 call takers - WITH AT LEAST 2 YEAR EXPERIENCE

911 Communications Call Takers answer and process 911 calls and perform Emergency Medical Dispatch for callers with medical response needs. Schedules may be 4 days/ 10hrs or 5 days / 8hrs or any other combination for a full time work week that offers operational coverage.


  • Must have successfully passed training and probation for 911 Emergency Communications Call Taking plus have 2 years on the job experience at an agency/PSAP within the United States.
  • Must have knowledge and abilities of a fully trained non probationary 911 Call Taker. See below Knowledge and Abilities sections.
  • Must be at least 18 years or older
  • Must be able to legally work in the United States
  • Excellent computer skills, knowledge and experience (ability to monitor 4+ computer screens)
  • Proven critical thinking skills, accurate data entry, prioritization of public safety and dependability
  • Ability to memorize and recall details, codes and procedures
  • Ability to work all days and hours, and overtime as needed


  • Pay strict attention to detail and respond correctly in life-threatening and safety situations
  • Develop and keep positive working relationships
  • Learn and use geography knowledge correctly
  • Hear and understand information spoken by phone, two-way radio or in person
  • Speak clearly and concisely by phone, two-way radio or in person
  • Speak and understand English fluently
  • Prioritize and multi-task in a busy, loud, stressful open work setting
  • Operate computers and computer programs
  • Handle and process incoming and outgoing emergency and non-emergency phone calls
  • Communicate professionally and effectively regardless of situation

Knowledge of:

  • Current techniques, policies and procedures of public safety calltaking and dispatching
  • Agency computer systems and programs including computer aided dispatch (CAD), enhanced 911 (ANI/ALI), and automatic vehicle location (AVL) programs
  • Clark County geography, including locations and boundaries of all cities and townships; location of all major highways, streets and key buildings and landmarks; and addressing systems (i.e. streets, avenues, odd/even addresses, etc.) used for each jurisdiction
  • Type of information that is allowed to be broadcast over Federal Communications
  • Commission (FCC) radio systems
  • Proper notification for equipment failures or after hour call outs for radio, computer or phone problems

Ability to:

  • Perform extensive data entry and data retrieval from visual and/or audio sources.
  • Understand and execute complex oral and written instructions
  • Demonstrate appropriate interpersonal communication skills for public safety call taking and dispatching
  • React quickly and correctly to emergency situations, and adopt effective course of action
  • Correctly apply detailed procedures and policies both in structured situations, such as emergency medical dispatch (EMD), and in non-routine situations that require independent judgment, critical thinking and application of complex and varied procedures and policies, such as law enforcement dispatching.
  • Learn, retain and use knowledge of Clark County geography in the course of work
  • Operate computerized equipment including computer aided dispatch (CAD), enhanced
  • 911 (ANI/ALI), and automatic vehicle location (AVL) programs
  • Dispatch public safety personnel and equipment safely, quickly and efficiently
  • Perform call taking and dispatching work by phone, radio and using other standard communications center equipment
  • Assess callers' emotional state; respond correctly to emergency and routine situations
  • Prioritize calls based on urgency

***See full job description for all details


  • Application Screening
  • CRESA 911 recruitment and selection process orientation video
  • CritiCall Exam
  • Panel Interview
  • Dispatch Sitalong
  • Final Interview
  • Eligible List/Ranking
  • Background Investigation
  • Conditional Offer contingent on Medical Exam, Drug Scree, Psychological Evaluation and Criminal Fingerprinting
  • Final confirmation of hire date and starting training and probation

Full Job Description
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