Champion Homes
  • Lillington, NC, USA
  • Other

Job Title: Service Independent Contractor

FLSA Status: Non-exempt

Prepared By: Corporate Human Resources

Summary: Execute warranty work on sold homes per the service work order by performing the essential duties below. The Service Independent Contractor is key to a successful customer service experience. The main responsibility of this position is to repair common service issues associated with a new manufactured home. To be successful, a Service Independent Contractor must possess many different "handyman/woman" skills. A major objective of this position is to ensure customers are happy & stay happy with their new home.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

  • Manage work schedule by making appointments with customers.
  • Pick up parts from the factory as needed. Verify parts with orders. Install new parts or repair issues per work order.
  • Complete work orders along with being responsible for returning the work orders to the factory by mail or personal delivery.
  • Possess carpentry skills in the following areas:
    • Trim work
    • Roofing
    • Window replacement
    • Door realignment
    • Drywall repairs
    • Siding
    • Plumbing
    • Flooring (inside and outside)
    • Electrical
  • Proficient home repair skills
    • Repair/replace toilets, water heaters, light fixtures, door/cabinet hardware.
  • Represent Champion Home Builders with a friendly attitude and professional appearance.
  • Demonstrate strong customer relations skills.


  • Ability to troubleshoot, reason, and solve problems
  • Excellent communication, both written and verbal. Understand and execute instructions
  • Computer literate (Microsoft Word, Outlook, Excel)
  • Understand and comply with work safety policies and procedures
  • Must provide transportation
  • Must have current references


Minimum of 5 years related experience

Champion Home Builders is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information

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