Cayuse Holdings
  • 08-Dec-2022 to Until Filled (HST)
  • Cayuse Commercial Services
  • Remote, OR, USA
  • Full Time

SUMMARY

In this position, the Executive Assistant will be working with a small number of executives, which will allow the assistant to work proactively with the supported executives. The assistant will also work within a team and will provide support to the executives supported by team members in their absence.

The expectation of a successful executive assistant is the ability to build and maintain professional relationships with executive customers and within a team.


• Responsible for assisting client executives and associated staff members with the following services:
• Calendar Management
• Email review

• Time and Expense

o Travel coordination, domestic and international (basic and complex)
o Conference call and meeting coordination (basic and complex); includes schedule coordination of call or meeting participants o Video conferencing o Meeting and event planning
o Document production
o Access, list and site maintenance (team services, SharePoint, and other tools) o Research and Special projects

RESPONSIBILITIES

• Within the services indicated above, performs the following duties:

o Provides Point of Contact administrative support to an assigned group of clients, while at the same time sharing and leveraging work to members of the team
o Receives customer inquiries, responds to receipt of request, and fulfills requests in a professional, efficient and timely manner
o Captures and documents details of all customer interactions daily in a work management tool o Operates within guidelines and procedures to independently deliver full range of services o Correspondence and database tracking o Consistently provides high level of quality service o Uses judgment to anticipate customer service needs
o Identifies, resolves or escalates, and tracks customer service issues with sensitivity and tact

• Markets skills and services to customers
• Works as a cooperative and collaborative member of a high performing team
• Helps new team members as needed and requested
• Recommends process improvements to enhance and improve service and overall performance
• Develops areas of specialization as directed by supervisor by continuously improve technical skills
• Professional with a good executive presence demonstrating poise and ability to remain calm
• Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable
• Other duties as assigned

MINIMUM QUALIFICATIONS

• High school diploma or GED
• 1-2 years previous administrative experience or equivalent

PREFERED QUALIFICATIONS

Technical Skills: Knowledge, Skills and Abilities (KSA's)

• 1-2 years previous administrative experience or equivalent
• Associates degree in Office Administration or related area preferred
• Experience supporting multiple executives preferred
• Experience supporting customers in a virtual environment preferred
• Knowledge of and experience using various computer applications including Microsoft Office Suite
• Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology
• Excellent oral, written communication skills; includes proficiency in English grammar

Interpersonal Skills
• Discrete - ability to be trusted with highly confidential information
• Self-starter with demonstrated ability an assume greater responsibilities over time
• Empathetic by making sound decisions using judgement based on the expectations of the executives supported
• Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence
• Excellent customer service skills
• High level of professionalism
• Ability to successfully handle customer requests and manage multiple priorities/tasks
• Effective listening skills
• Ability to take initiative; to be both proactive and flexible; and to multi-task
• Attention to details; resourceful and organized with good follow up and follow through skills
• Positive attitude; tolerance for dealing with difficult customers and stressful situations


PROPRIETARY & CONFIDENTIAL

• An ability to work well in teams as well as independently


Additional Abilities


• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

WORKING CONDITIONS

• Professional office environment
• Must be able to establish a productive and professional remote workspace.
• Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Will be required to attend and conduct virtual meetings as needed throughout the workday.
• Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.


As an equal opportunity employer, Cayuse Commercial Services is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact our Recruiting Department at (541) 278-8200 for assistance.

Cayuse Holdings
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