Cayuse Holdings
  • 07-Jun-2022 to Until Filled (HST)
  • Cayuse Commercial Services
  • Pendleton, OR, USA
  • Full Time

Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.

Summary:

Works in a high performing, centralized Business Operations Center providing assistance to virtual customers across the U.S. Performs all duties and responsibilities in accordance with the Core Values of Cayuse Shared Services.

Answers the front desk phones for the US locations of the contracted companies, connecting calls and assisting callers.

Responsibilities:

• Receives customer inquiries and fulfills requests in a professional, efficient and timely manner
• Captures and documents details of all customer interactions in a work management tool (ServiceNow) or as determined by the client
• Operates within established guidelines and procedures to independently deliver a full range of ACSC services including but not limited to: receiving customer calls, navigating on-line job aids, managing email correspondence,, office services and reservations
• Performs a variety of "off-line" tasks related to general business operations of the center and Workplace Solutions
• Other duties as assigned.

Minimum Qualifications:

• Requires a high school diploma or GED
• Ability to follow instructions for logging into a computer and launching various applications
• Foundation in Microsoft applications
• Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text.
• Speaks with clarity, articulation, and is aware of own non-verbal communication
• Effective listening skills to include cognitive ability to locate and convey requested information
• Ability to successfully handle customer requests and document in work management tools and applications
• Dependable and accountable
• Ability and willingness to take initiative
• Attention to details; proactive and flexible
• Positive attitude; tolerance to deal with difficult customers and stressful situations
• Ability to work well in teams or as an individual is required
• Works as a cooperative and collaborative member of a high performing team
• Gains and maintains in depth understanding of client organization with focus on Geographic Services and Accenture Workplace

Preferred Qualifications:

• Prior call center experience

Working Conditions:

• Training to be done in Pendleton office
• Will require a quiet location after training in their home with stable internet service
• Must be able to sit for long period of time looking at computer screen
• May be asked to work a flexible schedule which may include holidays

As an equal opportunity employer, Cayuse Commercial Services is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact our Recruiting Department at (541) 278-8200 for assistance.

Cayuse Holdings
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