- 23-May-2022 to Until Filled (HST)
- Cayuse Technologies
- Washington, DC, USA
- Full Time
Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions, and is an SBA tribal 8(a) certified company. Cayuse brings significant past performance and excellent CPARS to its clients at an exceptionally competitive price. Cayuse's 41,000 sq. ft. technology delivery center is fully redundant and prepared to meet the needs of government. Our clients include DHS, DHA, DoS, USMC, US Army, HHS/Indian Health Service, Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more.
POSITION OVERALL DESCRIPTION
- Responsible for overseeing the portfolio/portfolios for designated country/countries as assigned.
- Responsible for the training and supervision of assigned team's Program Assistants, if applicable.
- Provide technical guidance and direction on new DOS requirements as needed.
- Works under the direct technical direction of the NEA-SCA/EX PSP Foreign Service Assignments Team Lead (GTM) and OIP Deputy Director.
Liaises with colleagues at Post and within NEA-SCA/EX and AF/EX for resolution on country-specific issues.
Engages with colleagues at Post regarding OIP's existing support services and any additional services that could be offshored to OIP to reduce the administrative burden at Post.
Executes special projects as assigned by Government Task Manager (GTM) and Deputy Director in support of the OIP Center. This includes refining processes to provide the most efficient services.
Overseas the daily work of Program Assistants that involve a full range of pre-deployment processing functions.
Distributes a balanced workload among employees, if applicable, to ensure the Program Assistants' workload is completed in a timely manner. Draft visa and passport request memos for processing for PSPs and designated AF/EX posts.
Resolves basic issues raised by travelers and Program Assistants. Refer larger, systemic issues to Deputy Director.
Consults with Deputy Director on performance, progress and training needs of Program Assistants.
Submits and verifies e-Country Clearance requests, if applicable for PSPs and designated AF/EX posts. Monitors group inboxes daily and respond to any inquiries.
Updates internal documents and websites pages with minor changes or at the request of the Deputy Director.
Ensures that all the pre-deployment elements of in-processing are completed within OIPs established SOPs.
Responsible for the accuracy of visa logs and the security of all passports that are received for visa processing.
Provides customer support to all U.S. Government employees deploying under COM. Customer service involves phone, email, and direct communication with employees from their initial assignment notification until their arrival at post.
Assists and ensure traveler has completed deployment requirements to include but not limited to training and medical for PSPs and AF/EX designated posts. Ensures team enters travelers' data into OIP's shared databases in accordance with the SOP. Update database as necessary.
Maintains an electronic personnel file for each traveler as needed. Monitor personnel files for completeness and accuracy.
Training or experience with Microsoft Excel, PowerPoint, and SharePoint
Strong writing, communication, and technical skills
- Business Office Environment (for SA-9 office)
- Home Office Environment (as authorized for telework)
As an equal opportunity employer, Cayuse Technologies is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact our Recruiting Department at (541) 278-8200 for assistance.