Cayuse Holdings
  • 29-Dec-2021 to Until Filled (HST)
  • Cayuse Commercial Services
  • Pendleton, OR, USA
  • Full Time

Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.


POSITION OVERALL DESCRIPTION:

The Virtual Administrative Assistant is responsible for centralized business operations in a high performance virtual environment; provides assistance to Virtual Executives across the United States. Performs all duties and responsibilities in accordance with the Core Values of Cayuse Commercial Services.


RESPONSIBILITIES:

  • The expectation of a successful virtual executive assistant is the ability to build and maintain professional relationships with executive customers as well as within a team
  • Responsible for assisting client executives and associated staff members with the following services:
  • Travel coordination, domestic and international (complex and basic)
  • Conference call and meeting coordination (complex and basic); includes schedule coordination of call or meeting participants
  • Video conferencing
  • Meeting and event planning
  • Document production
  • Access, list and site maintenance (team services, SharePoint, and other tools)
  • Research and Special projects

Within the services indicated above, the EA also performs the following duties:

  • Provides Point of Contact administrative support to an assigned group of clients, while at the same time sharing and leveraging work to members of the team
  • Receives customer inquiries, responds to receipt of request, and fulfills requests in a professional, efficient and timely manner
  • Captures and documents details of all customer interactions daily in a work management to
  • Operates within guidelines and procedures to independently deliver full range of services

  • Correspondence and database tracking
  • Consistently provides high level of quality service
  • Uses judgment to anticipate customer service needs
  • Identifies, resolves or escalates, and tracks customer service issues with sensitivity and tact

  • Markets skills and services to customers
  • Works as a cooperative and collaborative member of a high performing team
  • Helps new team members as needed and requested
  • Recommends process improvements to enhance and improve service and overall performance
  • Develops areas of specialization as directed by supervisor by continuously improve technical skills
  • Other duties as assigned

MINIMUM QUALIFICATIONS:

  • High school diploma or GED
  • 1-2 years previous administrative experience
  • Experience supporting multiple executives preferred
  • Experience supporting customers in a virtual environment preferred

  • Associates degree in Office Administration or related area preferred
  • Knowledge of and experience using various computer applications including Microsoft Office Suite
  • Excellent oral, written communication skills; includes proficiency in English grammar
  • Excellent customer service skills

  • High level of professionalism
  • Ability to successfully handle customer requests and manage multiple priorities/tasks
  • Effective listening skills
  • Ability to take initiative; to be both proactive and flexible; and to multi-task

  • Attention to details; resourceful and organized with good follow up and follow through skills
  • Positive attitude; tolerance for dealing with difficult customers and stressful situations
  • An ability to work well in teams as well as independently

  • Must be able to pass a criminal background check and social security number verification
  • may require a credit check and passing a drug test as required by projects and/or clients at any time during employment

WORKING CONDITIONS:

  • Will be working remotely
  • Must be able to sit for long periods of time looking at computer screen.

As an equal opportunity employer, Cayuse Commercial Services is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact our Recruiting Department at (541) 278-8200 for assistance.

Cayuse Holdings
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