Cayuse Holdings
  • 21-Dec-2021 to Until Filled (HST)
  • Cayuse Technologies
  • Arlington, VA, USA
  • Full Time

Cayuse Technologies started as a joint venture between Accenture, LLC and the CTUIR in 2006 to create a US-based alternative to offshore delivery centers as a node on Accenture's global delivery network. Cayuse Holdings was created in 2018 and is comprised of 10 family companies, in addition to Cayuse Technologies. Cayuse Holdings is headquartered near Pendleton, OR and has regional offices in Atlanta, Salt Lake City, Seattle, Honolulu, and Washington D.C. Cayuse Holdings continues to be a 100% Indian Owned Economic Enterprise and is a foremost provider of responsible sourcing/certified diversity solutions for both commercial and government clients.


POSITION OVERALL DESCRIPTION

The ServiceNow Developer will oversee the configuration of our ServiceNow platform to ensure it meets the needs of our users. We reach a broad range of end users, so we need someone who can develop solutions that make navigation easy to use.

In this ServiceNow Developer role, you will work in an Agile Software Development environment will deliver products and services defined throughout the life cycle of the project and resolve post-production deficiencies. You will also, manage and participate in designing and developing ServiceNow Workflow, Business Rules, Dashboards, Script Includes, Notifications, Integration, Content Management System (CMS), and potentially ITSM Modules, including Incident Events, Problem Management, Change Management, Knowledge Management Database / Known Error Database (KMDB / KEDB), Request Management, Service Catalog, Asset Management, Configuration Management Database (CMDB), Human Resources Service Management (HRSM), and other ServiceNow modules, as required.

RESPONSIBILITIES
  • Manage the ServiceNow solution design, development, testing, and go-live support
  • Transition legacy platforms to ServiceNow
  • Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
  • Work with project resources to define sustainment governance and processes
  • Provide insight and expertise into the ServiceNow platform capabilities and roadmap
  • Work with technical subject-matter experts (SMEs) to identify and refine data requirements
  • Work closely with business analysts to convert requirements into design and migration steps
  • Work with customer SMEs and senior leadership to ensure systems requirements are met
  • Provide customer demonstrations and presentations (virtual or in-person) of custom-built ServiceNow applications

  • Communicate with technical and non-technical customers by answering questions related to ServiceNow Platform
  • Update and modifying scripts, when necessary
MINIMUM QUALIFICATIONS
  • Bachelor's degree in computer science, information technology, computer information systems, or a similar field
  • 2+ years of working with ServiceNow
  • 1+ Years of experience as a Business Analyst / Architect for development and implementation projects

  • 1+ Years of experience performing ServiceNow analysis, architecture, and application development or a similar responsibility
  • 1+ Years of hands-on experience with ServiceNow components, such as Change Management, Service Catalog, Incident Management, Problem Management, Asset Management, Release Management, CMDB, Knowledge Management, Self-Service Portal, etc.
PREFERRED QUALIFICATIONS
  • Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production
  • Excellent knowledge of ServiceNow best practices and ongoing knowledge of the latest ServiceNow features
  • Knowledge of Web 2.0 technologies, such as Java scripting, XML, HTML, Ajax, CSS, JSON, jQuery, AngularJS, etc.
  • Experience with building custom applications in ServiceNow by defining data tables and user interface based on business logic

  • Experience in customer application development and integration on ServiceNow platform
  • Intermediate+ level experience in CMS, Service Catalog, Service Portal, and widget customization
  • Familiarity with ServiceNow portal
  • Understanding of Platform as a Service (PaaS) and Infrastructure as a Service (IaaS)

  • Excellent communication and organizational skills
  • Completion of ServiceNow Fundamentals course and certified as a ServiceNow
  • Completion of ServiceNow Application Development Fundamentals course
WORKING CONDITIONS

• Normal physical conditions
• General office environment
• Must be able to sit for long periods of time looking at computer screen
• May be asked to work a flexible schedule which may include holidays
• May be asked to travel for business or professional development purposes
• May be asked to work hours outside of normal business hours


As an equal opportunity employer, Cayuse Technologies is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact our Recruiting Department at (541) 278-8200 for assistance.

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