Cayuse Holdings
  • 20-Dec-2021 to Until Filled (HST)
  • Cayuse Commercial Services
  • USA
  • Full Time

Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.


SUMMARY:

Responsible for analyzing and providing data results globally for the eligibility for a client's partner programs. All duties and responsibilities performed in accordance with the Mission, Vision and Core Values of Cayuse.


RESPONSIBILITIES:

Duties
•Monthly analysis of data to provide reporting globally regarding partner metrics
•Biannual analysis of data to identify eligibility of partners within the program
•Monitor and respond to inquiries submitted via internal email
•Monitor and respond to cases in helpdesk queue
•Identify and validate business requirements with key stakeholders
•Data analysis from various sources for automation and development of reports and dashboards
•Identify process and data threading gaps for production of key metrics and collaborate with cross-functional teams to resolve issues
•Partner with and influence the Business, IT and Operational stakeholders as necessary for developing the testing and training strategies and execution plans
•Understand and influence upstream and downstream stakeholders of the effort to Integrate internal data in order to create a complete Customer Success picture


Problem Solving
•Provides assistance and information to the client in a prompt manner.
•Manages continuous improvement through ongoing collection of data and information regarding customer requirements.
•Understand and responds to others' using active listening skills and tactful communication.
•Ability to resolve issues following the parameters and guidelines of the client.


MINIMUM QUALIFICATIONS:

Education / Experience

•Bachelor's degree or relevant experience.
•Proven experience in Sales, Service and/or Customer Success operations with strong empathy for stakeholders and customers
•Project management, data analysis and reporting with related toolset expertise:

  • Excel
  • Smartsheet
  • Databases
  • PowerPoint
  • Power Query
  • Visual Studio
  • Microsoft SQL Server

•Ability to manage influence through persuasion, negotiation, and consensus building
•Excellent communication and presentation skills, experience working with cross-functional teams
•Must be able to operate in a fast paced, high stress environment and handle ambiguity
•Demonstrated desire for continuous learning and improvement.

Technical Knowledge
•Minimum of 3+ years' experience in two of the following testing toolsets or frameworks: Excel, Microsoft Office

Human Relationship Skills
•Speaks with clarity, articulation, and is aware of own non-verbal communication.
•Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress.
•Demonstrate ability to learn quickly and thrive in high-energy team environment.
•Strong written and spoken communication skills.
•Must be able to work independently, as well as with a team.
•Ability to function in a diverse work environment.
•Experience in a customer service role.


WORKING CONDITIONS:

Normal physical conditions
•General office environment
•Must be able to sit for long periods of time looking at computer screen
•May be asked to work a flexible schedule which may include holidays
•May be asked to travel for business or professional development purposes
•May be asked to work hours outside of normal business hours


As an equal opportunity employer, Cayuse Commercial Services is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact our Recruiting Department at (541) 278-8200 for assistance.

Cayuse Holdings
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