Cayuse Holdings
  • 14-Dec-2021 to 12-Feb-2022 (HST)
  • Cayuse Technologies
  • Falls Church, VA, USA
  • Full Time

Cayuse Technologies started as a joint venture between Accenture, LLC, and the CTUIR in 2006 to create a US-based alternative to offshore delivery centers as a node on Accenture's global delivery network. Cayuse Holdings was created in 2018 and is comprised of 10 family companies, in addition to Cayuse Technologies. Cayuse Holdings is headquartered near Pendleton, OR and has regional offices in Atlanta, Salt Lake City, Seattle, Honolulu, and Washington D.C. Cayuse Holdings continues to be a 100% Indian Owned Economic Enterprise and is a foremost provider of responsible sourcing/certified diversity solutions for both commercial and government clients.

We are currently seeking an Operations Analyst to join our team in Falls Church, VA

Primary Focus

The Joint Operations Center supports two primary directorates, the AD-CS Directorate and the Assistant Director (AD), Healthcare Operations (HCO) Directorate and ultimately the Director, Defense Health Agency. This is accomplished through staff integration, knowledge management, crisis response coordination, and Combat Support Agency (CSA) mission implementation. The JOC serves as the focal point of information flow into DHA from external commands then disseminated throughout the organization, down to the markets and back up to various higher headquarters. The DHA JOC is the centerpiece for planning, coordination, and synchronization of daily operations in relation to combat medical support to the military departments and combatant commands, as well as healthcare operations within military treatment facilities (MTF) providing synergy for effective and efficient mission accomplishment in support of the DHA, Joint Staff (JS), Combatant Commands (CCMDs), Services and the Military Health System (MHS) enterprise.

The Operations Analyst will provide 24/7 analytical, monitoring and response support to the Defense Health Agency, Joint Operations Command (JOC). These include:


  • JOC Execution Support
    • Coordinate DHA JOC responses during a planned operational event or actual contingency.
    • Provide assistance and support to the Crisis Action Team Chief as outlined in DHA, AI-096, "Crisis Action Team."
    • Input/Monitor tasking's and RFIs into JOC tasker tracker.
    • Acknowledge receipt via email and pass all taskers routed from and the JOC to the appropriate Action Officer at outside entities.
    • Administer the collection, analysis, and brief development (as necessary) of Director's Critical Information Requirements to JOC staff and leadership, as outlined by DHA PI 3700.01.
    • Support JOC staff with day-to-day requirements.
    • Offer quality and timely communications in response to incoming correspondence, inquiries, and other actions.
    • Support all planning efforts established by the JOC staff across all other DHA Directorates.
    • Assist the JOC with providing a strategic platform that delivers and encourages collaboration and increased sharing with AD-CS across all DHA Directorates.
    • Provide timely information to JOC Staff and leadership of all man-made or natural events that may severely impact the mission.
    • Manage the Operations Division group email account.
    • Collect and organize weekly Directorate slides for the Senior Director's brief.
    • Draft DHA Situational Reports as conditions develop.
    • Draft Operational Orders for dissemination and release
    • Receive, assess and disseminate FRAGOs
    • Coordinate training as required and/or directed.
  • JOC Operational Planning Support
    • Contingency Response Support - Enhance DHAs ability to support Combatant Commanders (CCDRs), OSD, and Service Branches via the compiling of health information and guidance necessary to expedite contingency response efforts.
      • Familiarity and experience with R2P2 processes.
    • Help synchronize strategic and tactical actions concerning operational tasking's in support of DHA, AD-CS, and DAD-HCO to ensure overall staff coordination.
    • Participate in Joint Planning Groups as required.
    • Assist in co-defining the approaches, processes, and tools needed to manage information across the JOC and DHA staff to support the Director's decision-making process.
    • Work with staff to enhance knowledge sharing, management and coordination of effort within DHA.
    • Help solidify relationships with CCDRs, Services, JS, Joint Forces Headquarters, Joint Planning and Execution Group and DAD NCR.
  • JOC Analytical Support
    • Create reports for submission to DHA CoS, AD-CS and DAD-HCO for visibility of all correspondence being tracked.
    • Collect, analyze and submit data captured within the JOC for dissemination within DHA, AD-CS and DAD HCO.
  • JOC Customer Support
    • Answer customer questions, help resolve problems, process orders, prepare general correspondence, handle changes in DHA policies and compile reports for senior leaders.
  • Other duties as assigned.

Technical Skills: Knowledge, Skills and Abilities (KSA's)

Education / Experience

  • Minimum of a Bachelor's Degree, or a combination of education, technical training, and equivalent experience.
  • Must have a minimum of 3-7 years of related experience, with at least one (1) year of operations center experience; Joint Operational Planning experience is a must.

Technical Knowledge

  • Broad expertise in research, analysis, and writing skills.
  • Proficient in Microsoft Office Products
  • Ability to read, comprehend, and assess a vast amount of highly technical information in a time-constrained environment.
  • Broad expertise in IM/KM tools and process improvement skills

Human Relationship Skills

  • Strong team leadership skills and ability to assist in coordinating action taskers
  • Experience in supporting a fast-paced environment requiring attention to detail and follow-up on actions.
  • Excellent written and verbal communication skills.
  • Ability to use logical and creative thought processes
  • An ability to work well in teams or individually

Additional Abilities

  • Active Security Clearance - Secret
  • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.


Reports to: Battle Captain/Operations Team Lead

Working Conditions

  • Normal physical conditions
  • Work in a secure environment utilizing classified networks.
  • Must be able to sit for long periods of time looking at computer screen
  • Willing to work non-traditional schedules/shifts to support team, which may include holidays
  • May be asked to travel for business or professional development purposes

In accordance with President Biden's Executive Order 14042, you must be able to meet all health requirements, including but not limited to, current and future vaccination requirements to infectious diseases such as COVID-19. The Executive Order requires that all federal workers and federal contractor employees be fully vaccinated by December 8, 2021.

As an equal opportunity employer, Cayuse Technologies is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact our Operations Department at (541) 278-8200 for assistance.

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