- 18-Nov-2021 to Until Filled (HST)
- Cayuse Technologies
- Washington, DC, USA
- Full Time
Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions, and is an SBA tribal 8(a) certified company. Cayuse brings significant past performance and excellent CPARS to its clients at an exceptionally competitive price. Cayuse's 41,000 sq. ft. technology delivery center is fully redundant and prepared to meet the needs of government. Our clients include DHS, DHA, DoS, USMC, US Army, HHS/Indian Health Service, Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more.
Provides technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Provides technical/management leadership on major tasks or technology assignments. Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge. Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met. Interactions involve client negotiations and interfacing with senior management. Decision-making and domain knowledge may have a critical impact on overall project implementation. May supervise others. Deliver 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.
Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate for assistance. Provide desk side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities. Provide day-to-day technical guidance and desk side support technical assistance to team members. Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. Other duties as assigned.
9+ years of professional, applicable experience
* Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
* Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
* Must be able to travel to district field site(s) if necessary
* Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
* Interim Secret Clearance required prior to start
* Experience supporting Windows 10, and MS Office 2013
* Experience using Remedy or a similar ticketing system.
* Strong analytical and follow through skills.
* Strong verbal and written communications skills.
* Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
* Ability to work well independently on defined tasks.
As an equal opportunity employer, Cayuse Technologies is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact our Recruiting Department at (541) 278-8200 for assistance.