Cayuga Medical Associates
  • Ithaca, NY, USA
  • Full Time



When you come to work for Cayuga Medical Associates, you join a multidisciplinary physician group with more than 20 specialties located in Tompkins, Cortland, and Schuyler Counties. Our commitment to service excellence sets us apart. Our Cornerstones: Patient-Centered Excellence, Teamwork, Safety, Respect, and Professionalism, guide us as we provide care for our community.

As a part of those Cornerstones, it's very important to us that we create a work environment where people feel welcomed, comfortable, valued for what they bring to the organization, and recognized for their contributions. It goes beyond salary and benefits. We work hard to develop an environment and culture that attracts top-quality talent. That is what sets Cayuga Medical Associates apart.

We offer a very competitive compensation and benefits package including sign-on bonus* for eligible positions, as well as liberal paid time-off
Our full-time and our benefited part-time employees receive the same benefits package (paid time-off benefits are prorated for part-timers)
Health insurance coverage becomes effective within four weeks of your start date.
Vacation time is available for use after three months.
Tuition reimbursement is available for career-related education.
*Specific positions apply; minimum one year of RN experience


Clinical Coordinator - Women's Health

At Cayuga Medical Associates Women's Health practice, we support women not only during illness but empower them to optimize their health throughout their lives. We offer gynecology, primary care, and comprehensive breast care all under one office location. Our integrated, multidisciplinary team, whether clinical, clerical, managerial or provider, strives to provide compassionate, holistic, evidence-based care within an environment of trust and respect. We are dedicated to creating a positive work environment that epitomizes the cornerstones of Cayuga Medical Associates: Patient-centered excellence, Teamwork, Safety, Respect, and Professionalism. We are committed to carrying out this mission for our patients and each other

Purpose: The Clinical Coordinator performs, coordinates, and supervises clinical functions for the practice. Collaborates as needed with other health care disciplines to meet the needs of the patient and/or family. Demonstrates and promotes the organization's philosophy of excellent customer service and high-quality care. The Clinical Coordinator acts as the patient's advocate, manages supplies and equipment, and promotes teamwork with staff, providers, and personnel in other departments. The Nurse practices in accordance with Cayuga Medical Associates' Clinical Policies and Procedures, and operates within the scope of practice established by the New York State Office of the Professions.

Maintains performance improvement (PI) activities within the department and participates in PI activities.

Reports to: Practice Manager

Essential Job Functions:

Customer Service

1. Supports the corporation's customer service philosophy.

2. Consistently initiates interaction to provide assistance to individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way).

3. Interacts with all customers in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service.

4. Ensures that all clinical staff provides the highest customer service.

5. Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer's problem.

6. Assists with implementation processes to establish customer service strategies.

Administrative Duties

1. Completes reports and statistics as requested by the Practice Manager.

2. Assists in the development and implementation of policies and procedures with practice manager.

3. Plans, controls, directs, and coordinates clinical duties to ensure the functioning of the department and staff.

4. Assists in facilitating cooperation between clerical and clinical functions.

5. Assists in developing and analyzing systems for effectiveness and efficiency of work flow and seeks input from providers/staff.

6. Ensures that all changes to operations are effectively communicated to clinical and/or providers prior to implementation.

7. Facilitates cooperation with different CMA practice sites and Departments.

8. Completes other duties as assigned by practice managers and providers, within the scope of nursing practice.


1. Schedules and assigns staff to increase efficiency and coordination of department staff according to standards; delegates specific duties and tasks.

2. Monitors schedule to prepare for the day/week ahead.

3. Monitors clinical vacation schedules for equity and fairness.


1. Supervises nursing care given to children, adults, and geriatric patients within the practice according to nursing principles.

2. Gains the commitment of subordinates to the facility's mission, values, and goals and to the

department's focus statement. Translates this into operational guidelines that achieve patient, family, physician, and staff satisfaction.

3. Provides leadership and direction in accordance with organizational goals and objectives.

4. Promotes team building, trust, and respect in every aspect of the organization.

5. Establishes a positive work environment through the recommendation of spot awards, participating in CMA Special Events, and site-specific special events.

6. Maintains a good working relationship with all staff members within the organization.

7. Demonstrates the ability to be flexible, organized, and function under stressful situations.

Staff Training/Performance Evaluations

1. Provides orientation for new staff members.

2. Ensures that all clinical staff are trained in core competencies for their position.

3. Plans and conducts monthly staff meetings. Allows staff to participate in problem solving.

4. Provides for professional growth and development of patient care staff through identification of needs, sponsoring training programs, encouraging education (formal and continuing)

5. Works with Practice Manager to coach and develop employees in job related skills through work assignment, establishment of deadlines, direct training and regular feedback.

6. Conducts post-performance improvement monitoring; analyzes and evaluates services to improve nursing care.

7. Evaluates each clinical staff member on regular basis (according to scope of practice) to determine that they maintain their skill level in basic competencies for the assigned position. New employees are evaluated at the end of 90 days.

8. Responsible for ongoing review of all clinical personnel records to ensure that all licenses are current and all requirements to maintain licenses are met.

Human Resources

1. Participates in interviews and hiring process for clinical personnel.

2. Ensures payroll data is accurately completed as required.

3. Resolves personnel problems in assigned areas following policies and procedures.

4. Applies appropriate progressive disciplinary action.


1. Assists in critically evaluating budgeted expenses and makes recommendations to facilitate submissions of an accurate budget.

2. Participates in cost reduction efforts.


1. Verifies availability of all supplies and equipment required for the correct operation of the department.

2. Evaluates the need for new or different stock items in regard to new trends, needs of the department.

3. Meets with vendors, examines new products.

4. Orders clinical supplies as needed, and completes purchase orders for manager's approval.

5. Verifies each delivery for accuracy and completion.

Safety and Infection Control

1. Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.

2. Ensures staff follows the five medication rights and reduces the potential for medication errors.

3. Directs all safety measures to prevent accidents, harm or injury in any way to patient, staff or equipment.

4. Supervises and oversees the cleaning and sterile packaging of instruments and the cleaning of equipment.

5. Supervises care of examination/procedure rooms and equipment to ensure cleanliness, sterility and operational ability.

6. Controls traffic to avoid infection.

7. Observes the use and handling of supplies to decrease mishandling and breakage.

8. Verifies that proper temperature and lighting are maintained to provide a comfortable work environment.

Personal Development

1. Demonstrates knowledge of nursing theory and management. Keeps informed of new developments in nursing procedures.

2. Assumes responsibility for own personal continuing education and developmental needs; attends meetings, workshops to enrich personal knowledge, growth and management skills.

3. Completes annual educational requirements.

4. Attends annual review and department in-services as scheduled.

Organizational Requirements

1. Follows policies and procedures related to medicolegal matters, including confidentiality, amendments of medical records, patients' rights, medical records as legal evidence, informed consent, and release of information.

2. Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all internal and external customers at all times.

3. Conducts all work activities with respect for coworkers, including the maintenance of a pleasant and professional environment, fostering calmness during stressful situations.

4. Interacts with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place.

5. Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist.

6. Meets dress code standards for the department; including identification.

7. Maintains confidentiality of information at all times.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills required for the successful performance of this role.

Knowledge, Skills, and Abilities

· Able to communicate effectively in English, both verbally and in writing.

· Additional languages preferred.

· Basic computer knowledge.

· Operates different equipment utilized in the practice.

Education and Training

· Current LPN or RN licensure in the state of New York.

· Current American Heart Association Healthcare Provider BLS Certification required.

· Minimum of two years of nursing management experience preferred.

· Minimum of two years of experience in a physician's office preferred.

Physical requirements

· Sitting-- 30%

· Standing-- 70%

· Reaching-- 50%

· Bending- 30%

· Lifting-- must be able to lift 40 lb.

Working environment

· Pleasant conditions; comfortable indoor climate with suitable equipment and tools to carry out the responsibilities of the job.

· Persons in this job may be exposed to communicable diseases through patient care and interaction.

CMA offers an agile, inclusive, and supportive culture where every employee is respected. CMA is based in beautiful Ithaca, NY where nature abounds and a strong sense of community thrives. Ithaca is home to two esteemed institutes of higher education, Ithaca College and the world-renowned Cornell University. Ithaca offers four dynamic seasons for outdoor enthusiasts, as well as easy access to urban opportunities within a half-day drive (i.e., Rochester, Buffalo, Syracuse, Albany, New York City, Boston, and Philadelphia). CMA also offers:

  • Competitive salaries
  • Professional development stipends and malpractice insurance
  • Medical, dental, and vision insurance
  • Optional life and disability insurance
  • 403(b) retirement plan with employer contribution
  • Tuition assistance
  • Career advancement opportunities
  • Cell phone discount
  • Major holidays off
Full Job Description
Cayuga Medical Associates
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