WHY CHOOSE TO JOIN US?

WE VALUE OUR TEAM!

When you come to work for Cayuga Medical Associates, you join a growing multispecialty physician group practice based in the heart of the Finger Lakes in upstate New York, with more than 22 specialties located in Tompkins, Cortland, and Schuyler Counties. Partnering with Cayuga Medical Center, we strive to provide the best patient care in our region. Our commitment to service excellence sets us apart. Our Cornerstones: Patient-Centered Excellence, Teamwork, Safety, Respect, and Professionalism, guide us as we provide care for our community.

As a part of those Cornerstones, it's very important to us that we create a work environment where people feel welcomed, comfortable, valued for what they bring to the organization, and recognized for their contributions. It goes beyond salary and benefits. We work hard to develop an environment and culture that attracts top-quality talent. That is what sets Cayuga Medical Associates apart.

• We offer a very competitive compensation and benefits package including sign-on bonuses for eligible positions, as well as liberal paid time-off
• Our full-time and our benefited part-time employees receive the same benefits package (paid time-off benefits are prorated for part-timers)
• Health insurance coverage becomes effective within four weeks of your start date.
• PTO is available to use immediately!
• Tuition reimbursement is available for career-related education.

The Patient Services Representative (PSR) float pool is made up of 3 individuals who float between offices to fill in gaps where there is a need. These individuals work off of a schedule that is created from the input of the Practice Managers and Coordinators but is subject to change due to staffing changes that may arise. You could be asked to work anywhere between the hours of 7:30 AM and 5:00 PM (with opportunities to collect overtime in the evenings and on weekends). This is a great way to see how the different offices operate and to see if there is one that you would like to settle into after 6 months (if there is an opening in that particular practice). Many PSRs who have started in the Float Pool end up going to a permanent office or home office (as we like to call it), but we also have some that just like to stay floating!

What you'll do:

• Check in patients upon arrival
• Verify/update patient demographics
• Scan insurance cards
• Collect outstanding balances and co-pays
• Assist with additional scheduling such as labs, x-rays, procedures, or testing; send orders
• Take messages and triage phone calls
• Schedule patient appointments
• Initiate paperwork for insurance referrals and pre-authorizations
• Check out patient and print CVS
• Responsible for daily cash out and bank deposit
• Records releases
• Monitor fax tank and scan records

Our ideal candidate will have:

• Excellent customer service and problem-solving ability
• Ability to think through potential solutions to issues
• Good time management and prioritization skills
• Good computer skills- Medent and Microsoft Office are utilized
• High school diploma or equivalent
• Previous medical office experience preferred
• College-level training/education in a healthcare support field preferred
• Previous EMR use/training helpful

*Please note, not all of the listed skills are necessary to be qualified or considered for this role.

What does CMA offer?

CMA offers an agile, inclusive, and supportive culture where every employee is respected. CMA is based in beautiful Ithaca, NY where nature abounds and a strong sense of community thrives. Ithaca is home to two esteemed institutes of higher education, Ithaca College and the world-renowned Cornell University. Ithaca offers four dynamic seasons for outdoor enthusiasts, as well as easy access to urban opportunities within a half-day drive (i.e., Rochester, Buffalo, Syracuse, Albany, New York City, Boston, and Philadelphia).  

• Benefits begin within 1 month of hire
• Generous PTO package available
• Competitive salaries
• Professional development stipends and malpractice insurance
• Medical, dental, and vision insurance
• Optional life and disability insurance
• 403(b) retirement plan with employer contribution
• Tuition assistance
• Career advancement opportunities
• Cell phone discount
• Major holidays off