Cayuga Medical Associates
  • Ithaca, NY, USA
  • Full Time



When you come to work for Cayuga Medical Associates, you join a multidisciplinary physician group with more than 22 specialties located in Tompkins, Cortland, and Schuyler Counties. Our commitment to service excellence sets us apart. Our Cornerstones: Patient-Centered Excellence, Teamwork, Safety, Respect, and Professionalism, guide us as we provide care for our community.

As a part of those Cornerstones, it's very important to us that we create a work environment where people feel welcomed, comfortable, valued for what they bring to the organization, and recognized for their contributions. It goes beyond salary and benefits. We work hard to develop an environment and culture that attracts top-quality talent. That is what sets Cayuga Medical Associates apart.

  • We offer a very competitive compensation and benefits package including a sign-on bonus* for eligible positions, as well as liberal, paid time-off
  • Our full-time and our benefited part-time employees receive the same benefits package (paid time-off benefits are prorated for part-timers)
  • Health insurance coverage becomes effective within four weeks of your start date.
  • PTO is available to use immediately!
  • Tuition reimbursement is available for career-related education.

From <>

The Medent Optimization Specialist serves as an informational guide and educator to CMA providers navigating Medent. The Medent Optimization Specialist will work directly with providers to ensure knowledge of the program as well as efficiency in daily use. The primary responsibility of the Medent Optimization Specialist will be to observe provider workflows, assess Medent utilization, and help implement process improvements aimed at making providers more efficient. This person will also be responsible for educating on new processes/Medent features and conducting group education sessions (outside of new provider training).

Reports to: Chief Operating Officer and Assigned Designee

CMA Pledge to Service Excellence

All CMA employees are required to display the following cornerstones in representing themselves as an employee of Cayuga Medical Associates:

  • Patient-Centered Excellence: We will provide exceptional and compassionate care, one patient at a time.
  • Teamwork: We will work together as a cohesive team.
  • Safety: We will maintain a safe, clean, and welcoming environment.
  • Respect: We will maintain a respectful and peaceful atmosphere.
  • Professionalism: We will act professionally and positively.
  • Workplace Excellence and Wellness: We will develop a contagiously positive workplace focused on wellness, where team members are proud to be employed.

Essential Job Functions:

  • Acts as a key interface between Medent users and daily processes to gain efficiency in workflow between providers and staff.
  • Serves as an interface between MEDENT Company as well as CHS IT
  • Uses strong knowledge of Medent to collaborate with providers on developing their skills in navigating Medent. Understands the various ways to navigate Medent-specific processes but recommends a best practice approach based on achievement of results and efficiency. An individual should also have a basic understanding of outpatient practice processes.
  • Possesses an intimate knowledge of building progress note templates, care plan packages, and Medent shortcuts available to providers to increase workflow efficiency.
  • Anticipates requirements, uncovers areas of improvement, and works to develop and implement solutions.
  • Works to proactively engage providers and staff, and provides ongoing support and training upon request by Medent users
  • Stays up to date on the latest processes and Medent advancements to automate and modernize provider workflow
  • Keeps management informed of area activities and any significant problems
  • Attends and participates in meetings as required
  • Develops, implements, and refines a Medent Provider Assessment tool to evaluate Medent Utilization and quantify efficiencies/opportunities (e.g., time saved per patient, reduction in clicks). A report card/summary of findings would be shared back to providers.
  • As a result of assessments, the Medent Optimization Specialist will collaborate with providers to update Medent/optimize customizations available in the program (e.g., development of care plans for top diagnoses, development of templates, development of 'smart phrases', customization of favorites bar) to facilitate high provider performance with the medical record.
  • Engage in ongoing group and individualized quality improvement initiatives as they relate to barriers in efficiency and utilization of Medent with applicable data metric analysis and reporting to the administrative team and applicable users.

Knowledge, skills, and requirements

  • Medent system super-user
  • Microsoft Office Products
  • Ability to communicate effectively, both orally and in writing.
  • High degree of professionalism and confidentiality required.
  • Considerable knowledge of IT practices, technology, techniques, and terminology.
  • Considerable knowledge of Ambulatory Patient Care settings
  • Must be detail-oriented, organized, and able to adapt to a rapidly growing organization.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills required for the successful performance of this role.

Education and Experience:

  • Associate degree in a related field preferred
  • At least 3 years of Electronic Medical Record experience at the IS level
  • Medent experience/superuser experience preferred
  • Experience working in an Ambulatory Patient Care setting preferred
  • Experience working directly with providers

Physical requirements:

  • Standing - 20%
  • Sitting - 60%
  • Reaching-10%
  • Bending - 10%
  • Lifting - must be able to lift 40 lb.

Working environment:

  • Pleasant conditions: comfortable indoor climate with suitable equipment and tools to carry out the responsibilities of the job.
  • Persons in this job may be exposed to communicable diseases through patient care and interaction.

Why you should work with us?

CMA offers an agile, inclusive, and supportive culture where every employee is respected. CMA is based in beautiful Ithaca, NY where nature abounds and a strong sense of community thrives. Ithaca is home to two esteemed institutes of higher education, Ithaca College and the world-renowned Cornell University. Ithaca offers four dynamic seasons for outdoor enthusiasts and easy access to urban opportunities within a half-day drive (i.e., Rochester, Buffalo, Syracuse, Albany, New York City, Boston, and Philadelphia). CMA also offers:

  • Competitive salaries
  • Professional development stipends and malpractice insurance
  • Medical, dental, and vision insurance
  • Optional life and disability insurance
  • 403(b) retirement plan with employer contribution
  • Tuition assistance
  • Career advancement opportunities
  • Cell phone discount
  • Major holidays off
Full Job Description
Cayuga Medical Associates
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