Cayuga Medical Associates
  • Ithaca, NY, USA
  • Full Time



When you come to work for Cayuga Medical Associates, you join a multidisciplinary physician group with more than 22 specialties located in Tompkins, Cortland, and Schuyler Counties. Our commitment to service excellence sets us apart. Our Cornerstones: Patient-Centered Excellence, Teamwork, Safety, Respect, and Professionalism, guide us as we provide care for our community.

As a part of those Cornerstones, it's very important to us that we create a work environment where people feel welcomed, comfortable, valued for what they bring to the organization, and recognized for their contributions. It goes beyond salary and benefits. We work hard to develop an environment and culture that attracts top-quality talent. That is what sets Cayuga Medical Associates apart.

  • We offer a very competitive compensation and benefits package including a sign-on bonus* for eligible positions, as well as liberal paid time-off
  • Our full-time and our benefited part-time employees receive the same benefits package (paid time-off benefits are prorated for part-timers)
  • Health insurance coverage becomes effective within four weeks of your start date.
  • PTO is available to use immediately!
  • Tuition reimbursement is available for career-related education.

From <>

Cayuga Medical Associates is currently seeking a Clinical Coordinator in their Cayuga Primary Care - Community Corners Practice.

Here at Cayuga Primary Care: Community Corners, we serve as our community's entry point into the health care system and as the continuing focal point for all needed healthcare services. We focus on areas of health promotion, disease prevention, patient education, and the diagnosis & treatment of acute and chronic illnesses. Some of the services we provide include:

  • Annual wellness exams
  • Routine immunizations
  • PPD placements & reads
  • Holter monitors placements and removals
  • Warfarin Management
  • Point-of-care testing
  • Integrated & onsite behavioral health services
  • Patient education & navigation

Our team also advocates and empowers patients to take charge of their health to accomplish cost-effective and equitable outcomes. With a team-based approach, our providers can work directly with patients to provide the highest quality of care. Similarly, our unique team of clinical and clerical staff works cohesively to meet the needs of our patients. We are an environment and space that promotes employee well-being, productivity, and growth!

The Clinical Coordinator performs, coordinates, and supervises clinical functions for the practice. Collaborates as needed with other health care disciplines to meet the needs of the patient and/or family. Demonstrates and promotes the organization's philosophy of excellent customer service and high-quality care. The Clinical Coordinator acts as the patient's advocate, manages supplies and equipment, and promotes teamwork with staff, providers, and personnel in other departments. The Nurse practices in accordance with Cayuga Medical Associates' Clinical Policies and Procedures, and operates within the scope of practice established by the New York State Office of the Professions. Maintains performance improvement (PI) activities within the department and participates in PI activities.

What you'll do:

Patient-Centered Customer Service

  1. Supports the corporation's customer service philosophy.
  2. Consistently initiates interaction to assist individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way).
  3. consistently interacts with all customers, providing attention, support, and assistance to foster an environment of exceptional personal service.
  4. Ensures that all clinical staff provides the highest customer service.
  5. Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer's problem.
  6. Assists with implementation processes to establish customer service strategies.

Administrative Duties

  1. Completes reports and statistics as requested by the Practice Manager.
  2. Assists in the development and implementation of policies and procedures with the practice manager.
  3. Plans, controls, directs, and coordinates clinical duties to ensure the functioning of the department and staff.
  4. Assists in facilitating cooperation between clerical and clinical functions.
  5. Assists in developing and analyzing systems for effectiveness and efficiency of workflow and seeks input from providers/staff.
  6. Ensures that all changes to operations are effectively communicated to clinical and/or providers before implementation.
  7. Facilitates cooperation with different CMA practice sites and Departments.
  8. Completes other duties as assigned by practice managers and providers, within the scope of nursing practice.


  1. Schedules and assigns staff to increase efficiency and coordination of department staff according to standards; delegates specific duties and tasks.
  2. Monitors schedule to prepare for the day/week ahead.
  3. Monitors clinical vacation schedules for equity and fairness.


  1. Supervises nursing care given to children, adults, and geriatric patients within the practice according to nursing principles.
  2. Gains the commitment of subordinates to the facility's mission, values, and goals and the department's focus statement. Translates this into operational guidelines that achieve patient, family, physician, and staff satisfaction.
  3. Provides leadership and direction by organizational goals and objectives.
  4. Promotes team building, trust, and respect in every aspect of the organization.
  5. Establishes a positive work environment through the recommendation of the use of spot awards, participating in CMA Special Events, and site-specific special events.
  6. Maintains a good working relationship with all staff members within the organization.
  7. Demonstrates the ability to be flexible, organized, and function under stressful situations.

Staff Training/Performance Evaluations

  1. Provides orientation for new staff members.
  2. Ensures that all clinical staff is trained in core competencies for their position.
  3. Plans and conducts monthly staff meetings. Allows staff to participate in problem-solving.
  4. Provides for professional growth and development of patient care staff through identification of needs, sponsoring training programs, encouraging education (formal and continuing)
  5. Works with Practice Manager to coach and develop employees in job-related skills through a work assignment, establishment of deadlines, direct training, and regular feedback.
  6. Conducts post-performance improvement monitoring; analyzes and evaluates services to improve nursing care.
  7. Evaluate each clinical staff member on regular basis (according to the scope of practice) to determine that they maintain their skill level in basic competencies for the assigned position. New employees are evaluated at the end of 90 days.
  8. Responsible for ongoing review of all clinical personnel records to ensure that all licenses are current and all requirements to maintain licenses are met.

Human Resources

  1. Participates in interviews and hiring process for clinical personnel.
  2. Ensures payroll data is accurately completed as required.
  3. Resolves personnel problems in assigned areas following policies and procedures.
  4. Applies appropriate progressive disciplinary action.


  1. Assists in critically evaluating budgeted expenses and makes recommendations to facilitate submissions of an accurate budget.
  2. Participates in cost reduction efforts.


  1. Verifies availability of all supplies and equipment required for the correct operation of the department.
  2. Evaluate the need for new or different stock items regarding new trends, and needs of the department.
  3. Meets with vendors, and examines new products.
  4. Orders clinical supplies as needed, and completes purchase orders for manager's approval.
  5. Verifies each delivery for accuracy and completion.

Safety and Infection Control

  1. Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
  2. Ensures staff follows the five medication rights and reduces the potential for medication errors.
  3. Directs all safety measures to prevent accidents, harm, or injury in any way to patients, staff, or equipment.
  4. Supervises and oversees the cleaning and sterile packaging of instruments and the cleaning of equipment.
  5. Supervises care of examination/procedure rooms and equipment to ensure cleanliness, sterility, and operational ability.
  6. Controls traffic to avoid infection.
  7. Observe the use and handling of supplies to decrease mishandling and breakage.
  8. Verifies that proper temperature and lighting are maintained to provide a comfortable work environment.

Personal Development

  1. Demonstrates knowledge of nursing theory and management. Keeps informed of new developments in nursing procedures.
  2. Assumes responsibility for own personal continuing education and developmental needs; attends meetings, and workshops to enrich personal knowledge, growth, and management skills.
  3. Completes annual educational requirements.
  4. Attends annual review and department in-services as scheduled.


  1. Follows policies and procedures related to medicolegal matters, including confidentiality, amendments of medical records, patients' rights, medical records as legal evidence, informed consent, and release of information.
  2. Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all internal and external customers at all times.
  3. Conducts all work activities with respect for coworkers, including the maintenance of a pleasant and professional environment, fostering calmness during stressful situations.
  4. Interacts with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place.
  5. Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist.
  6. Meets dress code standards for the department; including identification.
  7. Maintains confidentiality of information at all times.

Why you should work with us?

CMA offers an agile, inclusive, and supportive culture where every employee is respected. CMA is based in beautiful Ithaca, NY where nature abounds and a strong sense of community thrives. Ithaca is home to two esteemed institutes of higher education, Ithaca College and the world-renowned Cornell University. Ithaca offers four dynamic seasons for outdoor enthusiasts and easy access to urban opportunities within a half-day drive (i.e., Rochester, Buffalo, Syracuse, Albany, New York City, Boston, and Philadelphia). CMA also offers:

  • Competitive salaries
  • Professional development stipends and malpractice insurance
  • Medical, dental, and vision insurance
  • Optional life and disability insurance
  • 403(b) retirement plan with employer contribution
  • Tuition assistance
  • Career advancement opportunities
  • Cell phone discount
  • Major holidays off
Full Job Description
Cayuga Medical Associates
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