Butterfly Pavilion
  • 05-Jan-2022 to 04-Feb-2022 (MST)
  • Gift Shop
  • Westminster, CO, USA
  • $50,000
  • Salary
  • Full Time

Full Benefits (Medical, Dental, Vision, Paid Holidays, Vacation, Sick, 401(k) + matching)

Title: Retail Manager

Position Reports To: Retail Director

Direct Reports: Inventory Coordinator (FT-hourly), Volunteers, Gift Shop Sales Associates, Beestro Associates

About Butterfly Pavilion: Here at Butterfly Pavilion, we transform the way people think about invertebrates. These small but mighty animals that surround us are so much more than people think. They are everywhere, because everything depends on them. They are the hidden heroes of the animal kingdom. As the leader in invertebrate knowledge, inspiration and connection, Butterfly Pavilion works to foster an appreciation of these critical animals by educating the public about the need to protect and care for threatened habitats globally, while conducting research for solutions in invertebrate conservation. Whether it is providing unique, hands-on learning experiences in our exhibits and educational programs, conducting new research that sets the standard for zoos across the country or building innovative solutions for species and habitat conservation in countries around the world, Butterfly Pavilion is leading the way in ensuring invertebrates are protected for the future.

Looking forward, we are committed to providing the most enriching experience for our audience, being recognized as a scientific authority, and being a leading educational resource on invertebrates. To this end, Butterfly Pavilion has begun the early stages of launching a $40 million Capital Campaign to expand Butterfly Pavilion into the Center for Invertebrate Research and Conservation (CIRC) in a brand new, state-of-the-art facility in the near future.

A large part of who we are as an organization is how we interact with each other. Valuing our facility, guests, donors and our team is a priority, without these puzzle pieces we can't make it all work, these Core Values guide us throughout our day. We Love What We Do at Butterfly Pavilion, we Make Science Cool by Going Above and Beyond for all guests, donors, and team members while also Leading Change in invertebrate conservation. We Know Our Stuff and work to have a healthy culture by Being Positive and Welcoming to All. These aren't just words, but words for us to live by here at Butterfly Pavilion.

Core Values:

Make Science Cool: Science has the power to change the world and education is where it starts. We immerse our guests in the world of invertebrates, creating a safe, comfortable atmosphere to make connections to nature, filling guests with wonder and inspiring them to embrace their role as stewards of our environment.

Go Above and Beyond: It is "our job" to find a solution, even fi we did not create the problem. We never stop with okay, instead striving for world class in all we do.

Love What You Do: As a conservation organization, we are fortunate enough to have the opportunity to do the work we do each day. Independ of role, project or task, we stand behind that work with an unwavering belief in the significance of our efforts to support our mission, knowing our passion will inspire others to join our efforts.

Be Positive: We approach challenges with vibrant optimism. Always assuming positive intent, we embrace a productive problem-solving attitude and a supportive team-oriented atmosphere.

Know Your Stuff: We are the experts on invertebrates and their conservation. We are well-informed and present knowledge in a way that is accessible to the public and allows us to embrace our role as a community leader locally and globally.

Lead Change: We approach our work with a sense of exploration and adventure, pioneering new ways to view the world in which we live. As problem solvers, we seek new ways of tackling challenges and approaching opportunities.

Welcome All: We pride ourselves in embracing diversity of thoughts, beliefs, and lifestyles. We embrace a kind, compassionate, and engaging approach, welcoming all people in the work we do. We seek a competency of cultural understanding and social responsibility to make it as easy as possible for others to join us in conserving our natural world.

FLSA: Full Time /Exempt.

Rate: $50,000/year DOE + full benefits

Position Summary: The Retail Manager is responsible for providing the direction and leadership necessary to ensure the success of Butterfly Pavilion Retail Operations, which includes gift shop and concessions. This will be achieved by working together with the Retail Director to develop and implement strategies and structures needed to successfully manage and operate a top-level retail establishment. The Retail Manager is not only responsible for its own successes, achievements and goals but also supports the organization's mission of conservation and education related to invertebrates and their role in the environment by careful selections of fair-trade items, STEM and STEAM products, nature driven play and learn products, local artisans, and most importantly mission based and retail pillar (people, product, & planet) selected products.

Essential Functions & Responsibilities:

  • Working with the Retail Director, we set the standard of excellence and act as an exemplary role model for employees.
  • Schedule, train, and supervise Gift Shop Associates, ensuring adherence to procedures, outgoing information is current and accurate, and daily register is balanced, setting measurable performance goals
  • Train store staff by reviewing and revising orientation to products and sales training materials, delivering training sessions, reviewing staff job results and learning needs with the Retail Director, including developing and implementing new product training.
  • Completes scheduling and assigning employees; following up on work results.
  • Attracts customers by creating display ideas, following display suggestions or schedules as deemed appropriate by Retail Director, constructing or assembling prefabricated display properties, producing merchandise displays in windows and showcases, and on sales floor.
  • Promote sales by demonstrating merchandise and products to customers.
  • Help customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions and preparing merchandise for delivery.
  • Prepare sales and customer relations reports by analyzing and categorizing sales information, identifying and investigating customer complaints and service suggestions.
  • Maintains store staff by recruiting, selecting, orienting, and training employees, in conjunction with Retail Director.
  • Achieve financial objectives by providing ongoing training and feedback to sales associates to ensure their professional development and success at their jobs
  • Manage and lead retail operations' annual operating plans in conjunctions with the Retail Director to successfully meet financial objectives, strategies and goals.
  • Help to develop and enforce the departmental organizational structure that best supports retail operations' operational objectives
  • Control costs through management of inventory, operational expenses, payroll and the use of proper accounting and cash management procedures
  • Achieve financial objectives by team development, sales trainings and implementation.
  • Work with the Retail Director on pricing policies and revenue generation by reviewing merchandising activities, determining additional needed sales promotion, authorizing clearance sales, and studying trends
  • Oversight of Inventory Coordinator, who is responsible for limited ordering, receiving, stocking of all products and inventory controls.
  • Work with the Retail Director on creating strategic vision for conversion and sales by square footage.
  • Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
  • Managing and help to streamline and expand the online store, including revenue goals and inventory specific to on-line sales
  • Work closely with MyTech and point-of-sale and inventory system to ensure accurate tracking of all products
  • Drive sales culture in gift shop and concessions, as part of guest experience
  • Supports Retail Director and Inventory Coordinator by purchasing inventory, research emerging products, anticipating buyer interest, and the development of a yearly buying scheduling.
  • Represent Butterfly Pavilion in a professional manner to clients and potential clients in order to demonstrate our cultural commitment to Visitor Experience
  • Develop a working knowledge of all aspects of Butterfly Pavilion business, including education, research and conservation efforts
  • Participate in all required staff meetings
  • Other Duties as assigned


  1. Build relationships
  2. Business Acumen
  3. Detail-oriented
  4. Communication skills
  5. Department Knowledge
  6. Interpersonal Skills
  7. Results and goal oriented
  8. Building teams


  • Proven critical and conceptual thinking
  • Proactive mindset, and a solid understanding of implementing and directing results-oriented operations
  • Ability to define goals, meet urgent deadlines, organize and prioritize projects
  • Have working knowledge of all aspects of Butterfly Pavilion business, including education, research and conservation efforts
  • Proactive mindset, and a solid understanding of implementing and directing results-oriented operations
  • Proven skills in store merchandising and customer analysis
  • Proficient technology skills, including Microsoft Office 365, as well as ability to learn and run our POS/database system, and inventory database.


  • Three to five years or more related experience in the Management of Retail or Services Industries
  • Experience in management of Personnel, Budgets and Financials
  • Bachelor's degree in related field preferred
  • Bi Lingual preferred

Work Environment:

While performing the responsibilities of this position, these work environment characteristics are representative of the environment the position will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate.

Physical Demands:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position.

While performing the responsibilities of this position, the employee is required to talk and hear. The employee is often required to sit and stand, use their hands and fingers, to handle/feel/grasp. The employee is occasionally required to reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Employee should be able to lift and carry items up to 50 lbs.

Work schedule:

A range of hours in typical work week / salary exempt of 45 hours a week. This is a full-time exempt position, and general hours of work range between 8:30 a.m. to 7 p.m. on assigned days (assigned days are depending on store needs and operational hours); however, this position requires long hours and weekend work. Assigned days are as follows Sunday through Wednesday and Saturdays. Days off are Thursday and Friday based on business needs.

How to Apply:

Butterfly Pavilion is an Equal Opportunity Employer and encourages people of all backgrounds to apply for open positions and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty or veteran status. Applicants must submit a Resume and Cover Letter to the following link:

Position is open until filled. No phone calls or drop ins please.

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