Administrative:

• Serve as principal administrative contact and liaison with BMG team members and external contacts
• Develop, implement and administer departmental office systems and procedures
• Interpret and communicate policies and processes
• Provide a high-level administrative support by periodically providing research, preparing reports, handling information requests, and performing clerical functions such as preparing correspondence participating in meetings and following up to various client requests
• You may also train other administrative staff and provide administrative direction

Client Relations:

• Interact with Client accounts, build and maintain strong, long-term client relationships
• Organize records of reviews, correspondence, and results
• Assist clients with a variety of functions, including completing proper paperwork, follow up to client requests, as well as suggesting ways a client can improve their ROI
• High standards of professionalism, ensuring that all communication is clear and thorough
• Efficiently self-manage workload, multi-task and work in a fast-paced environment
• Be a strong problem solver, identify root cause and solutions while increasing customer satisfaction
• Create and maintain reports and interpret the analytics for departmental duties
• Document and create notes to ensure meeting quality and compliance standards
• Interact with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service
• Ensure that appropriate actions are taken to resolve customers problems and concerns.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff