- 09-Aug-2022 to 08-Nov-2022 (CST)
- Minneapolis, MN, USA
- Full Time
Benefits include paid vacation and sick time, 401(k) plan with employer match, group medical insurance, dental insurance, employer paid short term and long term disability insurance, maternity leave, parental leave, life insurance and employee discounts on product.
TITLE: Strategic Account Coordinator
REPORTS TO: Strategic Contract Business Manager
ABOUT US: Blu Dot (www.bludot.com), an award-winning designer and maker of modern home furnishings, is currently searching for a Strategic Account Coordinator to join our dynamic and values-driven company.
Inspire a more creative way of living through good design that's good to everyone.
- Good design is good. Good design should be reflected in everything we do.
- Keep it simple. Strive for economy in all that you do.
- Everyone is invited to our party. Treat every individual with respect & dignity.
- Our glass is half full. Focus on the positive.
- Be humble. We take nothing for granted.
- Turn it up to 11. Determine what is expected and do a little more.
- Stay curious. Try, learn, improve, repeat.
ABOUT THE ROLE: Blu Dot is looking for a skilled and dynamic Account Coordinator to join the Trade + Contract team. In this role, you will provide order management and customer service support for our Contract Furniture Partner and Partner Dealer accounts. Contribute to the growth of the Trade + Contract channel through the execution of exceptional customer service and support.
WHAT YOU WILL DO:
-Process/acknowledge all incoming Blu Dot Partner Dealer orders (and requested Quotes) and assist with order entry questions
-Manage and enter all incoming returns and service order requests within 24 hours of receipt
-Coordinate order shipping with customers; obtain contact info and correct billing addresses and provide expedited quotes upon request
-Manage and ship all customer backorders where applicable
-Maintain accurate and up to date customer and sales records in Great Plains and Magento
-Alert direct supervisor to any inaccuracies found in GP, Partner Dealer systems or on Bludot.com regarding pricing, product information, inventory, etc.
-Assist with Partnership related questions (discounting, resources, etc.)
-Work closely with Blu Dot warehouse in relation to Partnership logistics
-Represent and expand the customer's connection to the Blu Dot brand and Contract Furniture Partnership through a personable and professional demeanor
-Provide outstanding customer service by handling all merchandise returns and customer issues in a positive and expeditions manner
-Respond to all incoming emails and phone calls within 24 hours
-Log- in to trade line phone system during predesignated times, assuring availability during business hours
-Communicate an in depth working knowledge of product construction and care to customers and aid them in selecting the best products for their desired functionality
-Suggest additional items for purchase based on assessment of customers' needs
-Utilize problem solving skills to swiftly determine the best solution to service issues while remaining mindful of company policies
-Provide customer quote and complete bid documents upon customer's request and as required
-Communicate in stock status and lead times to customers as requested
-Provide assembly and care instructions to customers as needed
-Provide catalogs, samples, and marketing materials to customers upon request utilizing our third-party swatch fulfillment site
-Continually maintain order and efficiency of the email box via Help Scout
-Communicate customer feedback to direct supervisor
-Assist with Trade + Contract marketing functions such as newsletters, Trade mailings, and project install imagery
-Assist in quality control efforts by requesting photos from customer of damaged or defective goods when necessary, properly noting issues in GP and alerting the QC team and direct supervisor of elevated issues
-Help maintain industry resources and platforms
-Assist with company new customer prospecting efforts as directed
-Stay apprised of industry trends and best practices
-Attend and participate in Trade + Contract team meetings, as well as one-on-one meetings with direct supervisor
-Attend and participate upon request quarterly company meetings as scheduled by executive team
-Attend and participate in scheduled training sessions
-Other projects as assigned
- 2 - 4 years of experience with direct-contact customer or client services
- Associate's Degree or equivalent working experience
- Fluent in Microsoft Office Suite, and general CRM or ticketing system knowledge
- Background in design or creative arts - experience within the contract furniture industry preferred
*These are 'nice to have' credentials, but we always welcome candidates with unique and diverse backgrounds. We see the value in a wide range of experiences and always love connecting with people excited about opportunities to join Blu Dot.