Job Description: Gaming and IT tech

ABOUT US

BEAT THE BOMB is the next generation of immersive group entertainment where players step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. Since opening our flagship Brooklyn location in 2018, we've hosted over 200,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. It's among the highest ranking activities in all of NYC based on its 8,000 Google Reviews at a 4.9-out-of-5-star ranking and TripAdvisor Traveler's Choice Award. BEAT THE BOMB is expanding across the country, starting with Atlanta in 2022. Our location will feature a fun, eclectic food & beverage offering to complement the unique gaming experience. The Company also offers a remote team building experience-Beat The Bomb Virtual.

Essential Duties & Responsibilities:

This is a unique opportunity for a motivated entry-level techy to get a foot in the door and grow their role. If you have built your own PC, played with Raspberry Pi, or done tech support for an office, school, theater or entertainment facility, you have the skills we are looking for. This role will work closely with the HQ Tech team and allow for plenty of opportunity for learning and growing. We need somebody to work nights and weekends to support our team, making sure the games and tech are running smoothly. Beyond tech support, we'll also need you to help out with general Game Runner duties below.

• Responsible for ensuring smooth tech operations in the space to maximize the customer experience, including: check-in computers, waiver tablets, POS system, video & audio systems, lighting, Mission game rooms such as the laser maze, Game Bays, Bomb Rooms (including the photo bomb system), server room and overall network operations
• Manage daily maintenance and replacement of all hardware in the space (cleaning computers, checking cable connections, testing games, etc.)
• Support HQ Tech team in ensuring all software is up-to-date and debugging issues with various applications
• Support HQ Tech team in testing new games and software features
• Manage all tech inventory ensuring all equipment is properly tracked, and sufficient spares are on standby
• Serve as onsite tech support during key shifts, responding to any issues that arise
• Monitor, track, and address all tech issues from End-of-Day reports
• Perform simple facilities' maintenance tasks around the space
• This person must be willing to manage the full guest experience, both Front of House and Back of House, as a Game Runner when not performing technician duties.

The Ideal Tech Operations Manager:

• • Embodies Beat The Bomb's Values: Bring Positivity, Take Responsibility, Build The Future, CREATE THE FUN

• Experience doing IT tech support

• Experience with Windows

• Comfort with IP networking (Understanding and setting IP addresses)

• Experience with remote desktop/TeamViewer/VNC

• Comfort with replacing PC hardware and OS configuration

• Experience debugging hardware/software issues

• Willing to test hardware and software as necessary

• Isn't afraid to get messy...it's a paint blast facility, after all!
• Has an interest in live experiences / digital gaming
• Loves people! They thrive when engaging with others... both teammates and customers alike!
• The ultimate teammate - they are ready to jump in and help wherever and whenever necessary!
• Remains calm when faced with external pressures and focuses on solutions
• Is friendly, outgoing and inclusive
• Is a weekend warrior! (must be available to work weekends)

Compensation & Benefits

• Competitive Pay ($17-20 per hour)
• Participation in monthly tip/bonus pool
• Team Appreciation Outings
• Free Beat The Bomb games for friends & family
• Free fountain beverages
• 50% Meal discount
• Health Benefits available for those who work 30+ hours per week