Arizona Humane Society
  • Phoenix, AZ, USA
  • Full Time

Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. (Video)

Animal Capacity and Flow Specialist

POSITION SUMMARY: Animal Capacity and Flow are an integral part of shelter operations and are responsible for the overall shelter flow of animals. The role of the Animal Capacity and Flow team is to support staff and move animals quickly and efficiently though the system. A key focus for this role is to assist in ensuring animals are receiving quality care in a timely manner, properly housed by kenneling animals throughout the day and each animal has next steps in place.


  • Collaborate with our Second Chance Animal Trauma Hospital, Field, Foster, Animal Care, and Animal Assistance departments to assign and kennel incoming animals.
  • Work closely with our Transportation team on animal movement between facilities.
  • Assign kennels for unexpected intakes and communicate that to the appropriate departments.
  • Maintain and update all pertinent information in shelter data software regarding medical and behavioral concerns.
  • Work closely with Second Chance Animal Trama Hospital to help complete putting animals up for adoption and adding in Rescue/Foster information through shelter data software.
  • Assist our Animal Care in cleaning kennels for last minute animals coming into the facility.
  • Attend a morning shelter animals capacity calls, while taking note of all animals coming in/ leaving the shelter. Work closely with the Intensive Care and Special Projects Manager to keep overall shelter capacity appropriate.
  • Provide feedback and suggestions for process improvements.
  • Adhere to all sanitation, medical, and behavioral protocols.
  • Foster positive attitudes and a cooperative, team-oriented environment.
  • Demonstrate excellent time management skills.
  • Must be able to read, write and speak English and complete paperwork accurately and legibly.
  • Perform other duties as assigned.


  1. Excellent customer service and interpersonal skills.
  2. Must be able to function in a fast-paced environment while maintaining a calm and professional demeanor.
  3. Completion of a Veterinary Technician OR minimum of one year of experience at a veterinary hospital. Education may substitute for experience.
  4. Must be able to multi task and be flexible depending in the situation.
  5. High level of attention to detail.
  6. High school diploma or GED.


  1. Working knowledge of shelter data software Chameleon.
  2. Knowledge of medical terms and understanding medical records.
  3. Familiarity with the Association of Shelter Veterinarians' Standards of Care.

Language Skills: Able to speak, read and write English; Spanish language helpful.

Mathematical Skills: Ability to perform basic mathematical skills.

Computer Skills: Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer; able to learn other software programs as necessary. Proficiency with or able to learn/use Chameleon software (for use with animals in a shelter environment).

Certificates, Licenses, Registrations: N/A

Other Skills, Abilities and Qualifications: Regular attendance. Access to reliable transportation. Foster positive attitudes and a cooperative, team-oriented environment.

Physical Demands: This position requires continuous standing, walking and kneeling, reaching, stooping and bending with little opportunity to sit down. This person must be able to lift and carry up to 20 pounds. The Rounds Specialist works with and around others nearly all the time; seldom works alone and must deal with constant interruptions. Must be able to hear above the sound of the animals and be able to speak clearly and communicate well with employees and the public. This individual handles a high volume of animals, has a great deal of contact with the all departments and works closely with co-workers; is exposed to poor ventilation, heat, cold, sudden temperature changes and wet quarters as well as noise, toxic conditions, animal odors and dander as well as potentially dangerous, fast-moving animals.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. For example: emergencies, changes in personnel, workload, rush jobs, or technological breakdowns and developments.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program. Pre-employment background check.

Arizona Humane Society
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