• Work from Home, CAN
  • 23.00-25.50
  • Hourly
  • Full Time

Comprehensive Flex Benefits

100% Online Application and Virtual Interview

Bilingual CareCoach Coordinator

We're looking for people who put people first.

Start Date:

May, 23 2023


Work from Home

Employment Type:

Permanent Full-Time

Application Closing Date:

May, 8, 2023

You are a people person with problem solving skills. You know when to listen and when to act. As a CareCoach you report to the CareCoach Team Leader. You conduct telephone intake assessments and apply Health Care modification models (ie. Motivational interviewing, stages of change, relapse prevention) to facilitate the participants' behavior change.

Education and Experience

  • Bachelor's degree in Social Work or Mental Health related discipline or equivalent work or volunteer experience.
  • Minimum 1 year of Human Social Services experience, counseling or facilitation experience.
  • Experience utilizing Motivational Interviewing techniques or equivalent coaching experience.
  • Experience in a mental health/addiction setting required for mental health line.
  • Demonstrated knowledge of addiction issues, treatments and recovery processes.
  • Previous call centre experience an asset.
  • Bilingual French/English

Your future is calling - Join Our Team!


About ASG

We provide expert assistance for moments that matter.

Now part of Sitel Group, Assistance Services Group (ASG) is committed to building positive and lasting relationships with our clients' customers, associates, and citizens. For over 66 years, we have provided enterprise-wide services addressing needs across various industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it's car trouble in the middle of nowhere or a child's fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.

We believe in relationships, value, change and YOU.

Follow ASG on Social Media


Sitel Group is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.

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