ASG
  • Work from Home - Canada, CAN
  • Contract

100% Online Application and Virtual Interview

QA Training Coordinator, Toyota/Lexus Customer Relations

We're looking for people who put people first.


Start Date:

16-Jan-2023

Location:

Work from Home

Employment Type:

1-year contract (Full-Time)

Application Closing Date:

05-Dec-2022

You're a facilitator, trainer and mentor. Your sharp skills in monitoring and evaluating quality are paired with coaching abilities. You are prompt with documentation updates and have an ease at communicating with small and large audiences. A problem solver with great written and verbal communication skills, you're calm and patient and committed to building relationships. You are fluent in English and French and have a Bachelor's degree in Business or Education, with 1 to 3 years training and call centre experience.

That's important for this role because you'll be helping new hires assimilate materials to help them assist customers who have questions or concerns about their vehicles. You're an unflappable professional who treats everyone with dignity.

Here's what you need to be successful as a Quality Assurance Training Coordinator:

  • Problem-solving skills - you seek the right information to identify problems and their likely causes.
  • Decision making - you make decisions based on relevant facts, guidelines and experience.
  • Quality - you easily monitor processes and outcomes against goals.
  • Communication skills - you're a good listener and you know how to build relationships, one conversation at a time.
  • Calm under pressure - you're comfortable working with clients who are upset.
  • Respectful - you give respect and you earn it - with your clients and your team.

You're good with computers and are available to work a variety of 8 or 10-hour shifts between 8:00am and 6:00pm, Monday to Friday. You have previous experience using Witness QA tool.

Work from Home associates need to have a quiet home office space, high speed internet, and the ability to hardwire your internet modem to the equipment we supply.


APPLY TODAY!



LOVE YOUR CAREER!

ASG is pleased to accommodate individual needs within the recruitment process. If you require accommodation at any time throughout the recruitment process, please let us know.


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