• Work from Home - Canada, CAN
  • 15.00
  • Hourly
  • Full Time

Comprehensive Flex Benefits

100% Online Application. Virtual Interview.

Bilingual French/English Intake Navigator - Telecare

Be the comforting voice that provides the reassurance they need.

Start Date:



Work from Home - Canada

Employment Type:

Permanent Full-Time

Application Closing Date:


As a full-time Work from Home Bilingual Intake Navigator, you will work with our supportive Telehealth team to answer inbound calls when our Registered Nurses are busy helping other patients for New Brunswick Tele-Care. You'll need to log patient information and prioritize each call based on the seriousness of their concern, then immediately transfer the patient to a nurse, arrange a call-back, or simply refer them to the appropriate local healthcare services. To them, your calm reassuring voice and practical advice relieves their anxiety and helps them feel better.

In this fast-paced supportive team atmosphere, we hire people who like to help people, and they enjoy helping each other too! You'll need to be able to work varying shifts in our 24/7 operation. Bilingual (French/English) associates are paid an additional premium of $2.50 per hour.

We need you to have a high school diploma, strong communication soft skills and computer literacy with at least 6 months of customer service experience. In addition to a passion for health care, you'll need empathy, a sense of urgency and the ability to work independently with minimal supervision. Previous call centre experience is considered an asset.

Work from Home associates need to have, a quiet home office space, high speed internet, a dedicated feature-free landline, and the ability to hardwire your internet modem to the equipment we supply.

Be the voice they hear in the moments that matter most.

Apply Now

About ASG

We provide expert assistance for moments that matter.

Assistance Services Group (ASG) is committed to building positive and lasting relationships with our clients' customers, associates, and citizens. For over 66 years, we have provided enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same - to provide timely assistance and information for the moments that matter most. Whether it's car trouble in the middle of nowhere, or a child's fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.

We believe in relationships, value, change and YOU.


ASG is pleased to accommodate individual needs within the recruitment process. If you require accommodation at any time throughout the recruitment process, please let us know.

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