Bilingual Customer Experience Representative
Be the familiar voice they hear in the moments that matter most.
Work from Home - Canada
Application Closing Date:
As a member of our Bilingual Customer Experience team, you will represent a major automotive manufacturer by answering both financial and product-specific customer inquiries. You will be focused on helping Canadian customers by actively listening to their concerns, understanding their specific issues and providing the best solution to meet their needs. It's a more than a conversation, by resolving their concerns you will make their day better!
We provide expert assistance for moments that matter.
Assistance Services Group (ASG) is committed to building positive and lasting relationships with our clients' customers, employees and citizens. For over 66 years, we have provided enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it's car trouble in the middle of nowhere, or a child's fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.
We believe in relationships, value, change and YOU.
A Day in the Life of a Bilingual Customer Experience Representative
No need to drive to work, no matter the weather you're already there! At the start of your shift, you log in, make sure your system is connected, check your emails, and then be ready to start taking calls. The vast majority of your calls will be customer requests to review or update their financial account information. You will also handle more complex inquiries regarding vehicle specifications, warranty coverage, repair issues, dealership concerns and everything in between!
You will build trust with each customer through listening with empathy, resolving their concern, and taking every complaint seriously. You will accurately document details as you access a diverse array of reference materials to provide your customer with an accurate response to their inquiry. When appropriate, you will escalate the more complex cases to Tier 2 for specialized customer support.
There is a lot to learn and always something to do, you have to give it time. It's OK if you don't know everything! If you need help, just ask, someone will know the answer. On breaks you can go outside, let the dog out, or just relax.
- High School Diploma or GED
- Minimum of 6 months of Customer Service experience
- Able to work all scheduled shifts Monday through Friday between 8:00 am and 8:00 pm
- Dedicated, quiet office space in your home with high-speed internet and a feature-free landline
- Ability to work independently with minimal supervision
- Ability to read, write and speak in English and French
What we provide:
- Suite (Computer, Monitors, , etc.)
- Paid training and vacation
- Comprehensive Benefits Package & RRSP Program
- Employee Assistance Program
- Complimentary Roadside Assistance and various corporate discounts
- Bilingual Premium of $2.50 per hour
Your future is calling - Join Our Team!
LOVE YOUR CAREER!
ASG is pleased to accommodate individual needs within the recruitment process. If you require accommodation at any time throughout the recruitment process, please let us know.