AM Health Systems
  • Waukegan, IL, USA
  • Full Time

We are Vista Hospital. Our primary function is to offer continuous nursing, medical, and other health and social services on a 24-hour basis, under physician directed care and RN supervision.

We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities.


  • Essential/stable and growing company with many opportunities for training and advancement within the medical field that all employees and team members (including Full-Time and Part-Time) can benefit from.
  • Hourly pay is negotiable based on experience. We offer competitive market pay and opportunities for bonus depending on great work performance (bonuses only apply for Full Time).
  • Comprehensive Employee Benefits: Full-Time employees are eligible for various plans for medical, dental, and vision insurance.

The collection staff handles all correspondence regarding patient accounts. She/he resubmits claims to insurance companies for payment, makes phone calls, and writes letters regarding past due accounts. The primary person responsible for medical records duties, completes the daily data input for state reporting, and audits all charts for proper forms and completeness of those forms. She/he helps with general office work including backing up the other office staff responsibilities as needed.


  • Demonstrates the verbal ability to give accurate information and instruction.
  • Demonstrates the ability to avoid errors in messages and recorded information.
  • When necessary, schedule procedures and accommodates requests for scheduling, as it allows.
  • Uses professional communication skills on the phone and in person when counseling patients, especially on financial matters. Uses appropriate effective actions in responses to patient concerns or questions.
  • Demonstrates the ability to perform patient registration by completion of all required forms, copies of identification and insurance card, review of face sheet information for accuracy, and received advanced notification packet.
  • Demonstrates the ability to accurately perform general office work such as filing and calling insurance companies for verification.
  • Demonstrates the knowledge and ability to pull records as needed according to facility policy and procedure.
  • Demonstrates the knowledge and application of technique to answer telephone promptly and courteously, and as requested to refer to appropriate party.
  • Demonstrates knowledge and application of technique to provide patient information to insurance companies, physician offices, and other customers as requested and in accordance with HIPPA and facility policies and procedures.
  • Demonstrates the ability to utilize the scheduling/billing/medical record software as required to perform daily business.
  • Demonstrates cost effective work habits by setting priorities, and properly managing supplies/equipment.
  • Demonstrates the knowledge and application of technique to FAX copies of patient information to physicians (on request) following HIPPA and facility policies and procedures.
  • Teaches/mentors' patients, families, students and other staff as required.
  • Demonstrates the ability to perform in a team. Uses a collaborative approach to problem solving and conflict resolution.
  • Promotes personal growth and development through continued education or certification.
  • Utilizes good communication skills (open-ended questions, active listening, good eye contact, etc.).
  • Maintains accurate reports/logs required by the facility for money collection each day.
  • Demonstrates the ability to utilize forms in chart to determine the amount and collection of money owed at POS.
  • Performs other duties as assigned.


  • High School graduate or equivalent. Types 30 wpm. Minimal computer experience. Minimal medical terminology required, extensive preferred.
  • One year clerical experience required, preferably in the health care field. Excellent communication skills including, telephone and public relations, required. Knowledge of insurances, preferred
  • Medical terminology required.
  • Knowledge of contract terminology as it relates to healthcare.
  • Ability to communicate effectively, both verbally and in writing, with customers
  • Ability to resolve problems with minimal assistance.
  • Proficient in computer skills necessary to perform job duties
  • Strong interpersonal skills and organizational skills
AM Health Systems
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