San Joaquin Regional Rail Commission
  • Stockton, CA, USA
  • 29.00-41.02 per hour 60325.00-85325.00
  • Hourly
  • Full Time

− Choice of PPO or HMO plans. 100% employee coverage, 70% dependent coverage − Vision, dental and life insurance programs − Agency contribution equivalent of 15% of employee’s base salary to a defined contribution plan (401(a)); five-year vesting program − Sick leave accrued at 12 days per year − Vacation leave accrued starting at 10 days per year − 10 observed holidays − Floating holidays accrued at four days per year − Optional deferred compensation program (457)


Passenger Services Representative II works under the direction of the Passenger Services Supervisor and is responsible to the Director of Rail Services. Passenger Services Representative II is responsible for filling in for staff when there is a temporary vacancy. Passenger Services Representative II will maintain the ability to perform duties in Customer Service, Onboard Passenger Services, and in Operations Monitoring Center. Passenger Services Representative II will receive and/or provide general backup support as needed.
The Passenger Services Representative II shifts vary greatly and coincide with the train schedule. Some shifts start as early as 3:00 am and some shifts end after 9:30 pm, or after the last train returns.
When providing services to passengers onboard the train, Passenger Services Representative II is typically away approximately 16 hours per day with shifts configured as split shifts where the Passenger Services Representative II travels from Stockton to San Jose, stopping at 10 stations along the route, and then is released from duty for a period of hours before reporting back to duty. Passenger Services Representative II is provided layover at a designated hotel in San Jose. Work schedule and layover is subject to change. Passenger Services Representative II is required to stand, walk, kneel, bend, stoop, climb stairs, reach, and lift heavy objects. Onboard duties keep Passenger Services Representative II on their feet all of the time during the train trip.

Full Job Description
San Joaquin Regional Rail Commission
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