Bull Moose Tube
  • Chesterfield, MO, USA
  • Base + Bonus
  • Full Time

Full Comprehensive Benefits


Bull Moose founded in 1962 is seeking to hire qualified Customer Service Representatives for our Chesterfield, Missouri office, so we can continue to provide outstanding service to our customers as we grow in new and current markets.

We offer competitive pay and a generous benefits package that includes comprehensive health and dental insurance options, paid vacation and paid holidays, annual bonus potential, and a rich 401(k) plan.

ESSENTIAL JOB RESPONSIBILITIES:

  1. Provide requested quotes to customers in a manner that is consistent with established objectives related to timeliness, pricing, terms, and otherwise.
  2. Implement strategies at each site including reduction of aged inventory and accurate and appropriate management of overruns, multi length material, cancelled order inventory, customer specific inventory, credit holds, and inventory holds.
  3. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  4. Partner with Operations, Inside/Outside Sales, and the Sales Directors to achieve targeted daily truckload shipping expectations in assigned mills.
  5. Thoroughly investigate inventory and shipping discrepancies, including weekly reviews of current inventory and projected inventory levels, and past and projected shipping expectations.

QUALIFICATIONS:

  1. Bachelor's degree or equivalent experience.
  2. A minimum of 2-3 years of account management, inside sales or customer service experience is required.
  3. Industry experience preferred.

REQUIREMENTS:

  1. Ability to demonstrate clear product, system, process, and procedure knowledge.
  2. Strong leadership skills and demonstrated use of problem-solving skills, connecting with the customer, discussing issues with customers and internal partners, and communicating the value proposition.
  3. Excellent written and verbal communication skills with the ability to effectively communicate with a variety of personalities and interests.

Bull Moose Tube
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